Customer Support Specialist – E-commerce Marketplaces (German Market)

Job Title:

Location:

Engagement:

Company:

Budget:

About Us

Amazon, Otto, Kaufland, Temu, Check24

Freelance Customer Support Specialist

German (DACH) marketplaces,

Key Responsibilities

• Manage customer queries via

  Freshdesk

  and/or marketplace portals (Amazon, Otto, Kaufland, Temu, Check24, etc.).
• Provide

  timely, accurate, and empathetic

  responses through email, chat, and message boards.
• Handle issues related to

  orders, returns, cancellations, refunds, and product information

  .

• Escalate

  complex or unresolved cases to internal teams as needed.
• Ensure compliance with each marketplace’s

  customer service standards and SLA

  requirements.
• Maintain a

  professional, brand-aligned tone of communication

  at all times.

Key Requirements

• Proven experience in

  E-commerce Customer Support

  (experience on global marketplaces preferred).
• Excellent

  written communication skills

  and strong attention to detail.
• Familiarity with platforms such as

  Amazon Seller Central

  ,

  Otto Partner Portal

  ,

  Kaufland Seller Portal

  ,

  Temu Seller Central

  , etc.
• Knowledge of

  customer support tools

  like

  Freshdesk, Zendesk, or Gorgias

  .
• Strong sense of ownership, reliability, and accountability.
• Ability to

  work independently and meet fixed working hour requirements

  .

• Stable internet connection

  and ability to deliver responses within agreed timelines.

German Language Handling (Mandatory Skill):

• Must be able to manage and respond to customer messages in German.
• Fluency in German is not required, but the candidate must know how to use AI or translation tools (such as ChatGPT, DeepL, or Google Translate) to accurately understand and reply to customers in a clear, empathetic, and professional manner.
• The key expectation is to ensure precise and contextually correct German-language communication with customers.

What We Offer

• Remote freelance engagement

  with defined working hours.
• Opportunity to work with a

  fast-scaling global e-commerce team

  .
• Exposure to

  international marketplaces

  and modern customer support systems.