Marketplace Associate (Remote, Consultant, India)

We are seeking an experienced Marketplace Associate in an independent consultant contractual role to manage product listings and provide customer support across various platforms, including Amazon, Otto, Kaufland, Temu, Check24, and others. If you have prior e-commerce experience and can communicate effectively with both customers and internal teams, we’d love to hear from you. German language proficiency is preferred.

What You’ll Do:

Create, update, and optimise product listings with accurate content, pricing, and images.

Monitor and resolve listing errors, suppressions, or policy issues.

Handle customer queries via marketplace portals with timely, empathetic responses.

Coordinate with operations for returns, replacements, and order updates.

Track recurring issues and provide feedback for process improvements.

Assist with competitor monitoring, reporting, and general marketplace operations.

What We’re Looking For:

Prior experience in e-commerce marketplace operations (mandatory).

Bachelor’s degree or equivalent experience.

Strong communication skills; English and German language preferred.

Proficiency in MS Excel/Google Sheets and familiarity with marketplace dashboards.

Detail-oriented, proactive, and organised with the ability to multitask.