Graphic Designer (Consultant Role – Remote, India) Location: Remote (India-based) Engagement Type: Consultant Contract Note: This is a consulting position with a potential to transition into a full-time role based on performance and business needs. Role Summary: We are seeking a creative and detail-oriented Graphic Designer to support our brand and marketplace presence. You will be responsible for designing visually appealing product images, banners, and marketing creatives that align with our e-commerce strategy across various platforms. You should have a strong understanding of design principles for online retail, especially for marketplaces like Amazon, eBay, OTTO, and others. Key Responsibilities: Design product images, infographics, A+ content, banners, and promotional creatives for various marketplaces Create visual content aligned with brand guidelines and optimized for online platforms Work closely with marketplace managers to develop content that drives clicks and conversions Edit and retouch product photos to meet quality standards Collaborate with content and marketing teams to deliver campaign assets Maintain consistency across all visual assets and ensure quality control Deliver final files in required formats with proper resolution and aspect ratios Stay updated with marketplace design trends and platform-specific guidelines Key Requirements: 2–4 years of experience in graphic design, preferably in e-commerce or D2C brands Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) or equivalent tools Experience in designing for marketplaces such as Amazon, eBay, etc. Strong portfolio showcasing product-centric and performance-driven creatives Attention to detail and ability to manage multiple projects simultaneously Good communication skills and ability to understand brand aesthetics Nice to Have: Experience with video editing tools (Premiere Pro, After Effects) Familiarity with UI/UX basics for e-commerce landing pages Understanding of conversion-focused creative strategies Exposure to global/european e-commerce markets and trends
About the Role: We are looking for an experienced Marketplace Associate to manage product listings and customer support across platforms such as Amazon, Otto, Kaufland, Temu, Check24, and more. If you have prior e-commerce experience and can communicate effectively with both customers and internal teams, we’d love to hear from you. German language proficiency is preferred. What You’ll Do: Create, update, and optimize product listings with accurate content, pricing, and images. Monitor and resolve listing errors, suppressions, or policy issues. Handle customer queries via marketplace portals with timely, empathetic responses. Coordinate with operations for returns, replacements, and order updates. Track recurring issues and provide feedback for process improvements. Assist with competitor monitoring, reporting, and general marketplace operations. What We’re Looking For: Prior experience in e-commerce marketplace operations (mandatory). Bachelor’s degree or equivalent experience. Strong communication skills; German language preferred. Proficiency in MS Excel/Google Sheets and familiarity with marketplace dashboards. Detail-oriented, proactive, and organized with the ability to multitask.
Salary Range - 50k Contract Type - Independent Consultant Service Engagement (Only Apply If you are comfortable with this setup) About the Role: We are looking for an experienced Marketplace Associate in a consultant role to manage product listings and customer support across platforms such as Amazon, Otto, Kaufland, Temu, Check24, and more. If you have prior e-commerce experience and can communicate effectively with both customers and internal teams, we’d love to hear from you. German language proficiency is preferred. What You’ll Do: Create, update, and optimize product listings with accurate content, pricing, and images. Monitor and resolve listing errors, suppressions, or policy issues. Handle customer queries on Freshdesk/ marketplace portals with timely, empathetic responses. Coordinate with operations for returns, replacements, and order updates. Track recurring issues and provide feedback for process improvements. Assist with competitor monitoring, reporting, and general marketplace operations. What We’re Looking For: Prior experience in e-commerce marketplace operations (mandatory). Bachelor’s degree or equivalent experience. Strong communication skills; German language preferred. Proficiency in MS Excel/Google Sheets and familiarity with marketplace dashboards. Detail-oriented, proactive, and organized with the ability to multitask.
Graphic Designer (Full-Time Consultant Role – Remote, India) Location: Remote (India-based) Engagement Type: Full-Time Consultant Contract Note: This is a consulting position with the potential to transition into a full-time role, contingent upon performance and business needs. Role Summary: We are seeking a creative and detail-oriented Graphic Designer to support our brand and marketplace presence. You will be responsible for designing visually appealing product images, banners, and marketing creatives that align with our e-commerce strategy across various platforms. You should have a strong understanding of design principles for online retail, particularly for marketplaces like Amazon, eBay, and OTTO, among others. Key Responsibilities: Design product images, infographics, A+ content, banners, and promotional creatives for various marketplaces Create visual content aligned with brand guidelines and optimized for online platforms Work closely with marketplace managers to develop content that drives clicks and conversions Edit and retouch product photos to meet quality standards Collaborate with content and marketing teams to deliver campaign assets Maintain consistency across all visual assets and ensure quality control Deliver final files in required formats with proper resolution and aspect ratios Stay updated with marketplace design trends and platform-specific guidelines Key Requirements: 2–4 years of experience in graphic design, preferably in e-commerce or D2C brands Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) or equivalent tools Experience in designing for marketplaces such as Amazon, eBay, etc. Strong portfolio showcasing product-centric and performance-driven creatives Attention to detail and the ability to manage multiple projects simultaneously Good communication skills and the ability to understand brand aesthetics Experience with video editing tools like Premiere Pro, After Effects, etc. Nice to Have: Familiarity with UI/UX basics for e-commerce landing pages Understanding of conversion-focused creative strategies Exposure to global/European e-commerce markets and trends
We are seeking an experienced Marketplace Associate in an independent consultant contractual role to manage product listings and provide customer support across various platforms, including Amazon, Otto, Kaufland, Temu, Check24, and others. If you have prior e-commerce experience and can communicate effectively with both customers and internal teams, we’d love to hear from you. German language proficiency is preferred. What You’ll Do: Create, update, and optimise product listings with accurate content, pricing, and images. Monitor and resolve listing errors, suppressions, or policy issues. Handle customer queries via marketplace portals with timely, empathetic responses. Coordinate with operations for returns, replacements, and order updates. Track recurring issues and provide feedback for process improvements. Assist with competitor monitoring, reporting, and general marketplace operations. What We’re Looking For: Prior experience in e-commerce marketplace operations (mandatory). Bachelor’s degree or equivalent experience. Strong communication skills; English and German language preferred. Proficiency in MS Excel/Google Sheets and familiarity with marketplace dashboards. Detail-oriented, proactive, and organised with the ability to multitask.
Job Title: Customer Support Specialist – E-commerce Marketplaces (German Market) Location: Remote Engagement: Freelance / Contractor Company: House of Luma Budget: ₹30,000 / month (non-negotiable) About Us House of Luma is expanding its e-commerce operations across leading global marketplaces and is committed to delivering seamless, trustworthy customer experiences. Our client manages stores on Amazon, Otto, Kaufland, Temu, Check24 , and more — focusing on high-quality service and strong brand reputation. We are looking for a Freelance Customer Support Specialist who can manage customer communications with accuracy, empathy, and professionalism , ensuring a smooth experience for every customer. This role primarily supports German (DACH) marketplaces, but is not limited to them . The candidate will also handle global marketplace communications as needed, ensuring consistent service quality across all regions. Key Responsibilities Manage customer queries via Freshdesk and/or marketplace portals (Amazon, Otto, Kaufland, Temu, Check24, etc.). Provide timely, accurate, and empathetic responses through email, chat, and message boards. Handle issues related to orders, returns, cancellations, refunds, and product information . Escalate complex or unresolved cases to internal teams as needed. Ensure compliance with each marketplace’s customer service standards and SLA requirements. Maintain a professional, brand-aligned tone of communication at all times. Key Requirements Proven experience in E-commerce Customer Support (experience on global marketplaces preferred). Excellent written communication skills and strong attention to detail. Familiarity with platforms such as Amazon Seller Central , Otto Partner Portal , Kaufland Seller Portal , Temu Seller Central , etc. Knowledge of customer support tools like Freshdesk, Zendesk, or Gorgias . Strong sense of ownership, reliability, and accountability. Ability to work independently and meet fixed working hour requirements . Stable internet connection and ability to deliver responses within agreed timelines. German Language Handling (Mandatory Skill): Must be able to manage and respond to customer messages in German. Fluency in German is not required, but the candidate must know how to use AI or translation tools (such as ChatGPT, DeepL, or Google Translate) to accurately understand and reply to customers in a clear, empathetic, and professional manner. The key expectation is to ensure precise and contextually correct German-language communication with customers. What We Offer Remote freelance engagement with defined working hours. Opportunity to work with a fast-scaling global e-commerce team . Exposure to international marketplaces and modern customer support systems.