Customer Support Specialist

Job description

1. Respond promptly to customer inquiries via phone, email, chat, or social media channels.

2. Provide accurate information about products, services, and policies to customers.

3. Identify and assess customers' needs to achieve satisfaction.

4. Resolve customer complaints effectively and efficiently, escalating complex issues to the appropriate department if 5. necessary.

5. Keep detailed records of customer interactions, transactions, comments, and complaints.

6. Follow communication procedures, guidelines, and policies.

7. Collaborate with the sales team to identify opportunities to upsell or cross-sell products or services.

8. Maintain a positive, empathetic, and professional attitude toward customers at all times.

9. Strive to achieve customer satisfaction and retention goals.

10.Continuously update knowledge of company products, services, and procedures.

Requirement

1.Proven work experience as a Customer Support Specialist or similar role.

2. Excellent communication skills, both verbal and written.

3. Strong problem-solving and decision-making abilities.

4. Ability to multitask, prioritize, and manage time effectively.

5. Empathetic and patient demeanor with the ability to handle difficult situations calmly.

6. Proficiency in customer service software and CRM systems.

7. Flexibility to work in shifts, including evenings, weekends, and holidays, as required.

8. Bachelor's degree in business administration, marketing, or a related field is preferred.

Job Type: Full-time

Pay: ₹30,091.70 - ₹45,505.50 per month

Work Location: In person