Customer Support & Social Media Associate

Peepul Tree is building a brand in the Home category focussed on premium furnishings and décor. The brand celebrates a design theme inspired by India, our artisanal heritage and cultural themes. We have built an authentic supply chain of local weaves, crafts, techniques through artisan communities across India. Visit us at www.peepultree.world.

Peepul Tree is looking for a Customer Support & Social Media Associate to address customer queries and engage with them across chat, email, social media and calls. The candidate should have a good understanding of dealing with customers, addressing their queries and delivering a good brand experience. 

Key Responsibilities

1. Customer Support

• Manage customer interactions across CRM Tools, email, and social media DMs with empathy and promptness
• Track and respond to inquiries about orders, returns, product details, and shipping timelines
• Collaborate with the operations and logistics teams to resolve escalations quickly and accurately
• Maintain reports on ticket volume, response times, and satisfaction metrics to improve service quality

2. Social Media Engagement

• Respond to messages, mentions, and queries in the 

  brand’s tone and voice

   across all social platforms
• Engage meaningfully with followers, customers, and creators through comments, DMs, and tagged content to 

  nurture community

• Identify 

  user-generated content (UGC)

   opportunities and collaborate with the content team to amplify authentic stories
• Stay updated on 

  trends, formats, and engagement opportunities

   that can support brand awareness and storytelling
• Support influencer collaborations and help track engagement performance

Qualifications & Skillset Requirements

1. Graduate with 1 to 3 years of work experience in customer service or social media management

2. Knowledge of MS Excel

3. System understanding and ability to operate our customer service platform

4. Good understanding of social media