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Home
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Jobs in chennai
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Scout Inc.
>
Customer Support

Customer Support

2 years

|

3 - 7 Lacs

chennai tamil nadu india

Posted:4 hours ago| Platform:

Apply

Skills Required

support resolve empathy crm logistics reports documentation compliance drive automation efficiency service

Work Mode

On-site

Job Type

Full Time

Job Description

Hiring for a Customer Support role!

Salary

: INR 3,60,000 - 7,00,000 / year (based on experience)

Responsibilities

Respond to customer inquiries regarding products, orders, returns, and services
Resolve customer complaints with empathy and efficiency
Maintain a high level of product knowledge to assist customers accurately
Escalate complex issues to the appropriate departments when necessary
Document customer interactions and feedback in the CRM system
Collaborate with internal teams (sales, logistics, warehouse) to ensure customer satisfaction
Stay updated on company policies, promotions, and product changes
Prepare and share operational reports with internal stakeholders and clients, offering insights and recommendations
Ensure accurate documentation and strict adherence to client-specific guidelines and compliance standards
Identify and drive process improvement and automation opportunities to enhance operational efficiency and customer experience.

Eligibility

2+ years of experience in Customer Support

(*Note: This is a requirement for one of Scout's clients)
Skills: customer support,voice process,customer service

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