Customer Support

0 - 1 years

0 - 2 Lacs

pune delhi / ncr mumbai (all areas)

Posted:1 hour ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Initiate outbound calls to inactive driver-partners and understand their reasons for leaving the platform.
  • Identify and address dissatisfaction, concerns, or misconceptions with clarity and empathy.
  • Use persuasive communication and sales techniques to convey the benefits of rejoining the platform.
  • Engage drivers who may have migrated to competitors and present compelling reasons to return.
  • Share updates about new features, incentives, or improvements that may address past issues.
  • Maintain high satisfaction scores and contribute to reactivation targets.

Document insights and feedback to help shape future engagement strategies

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Lancesoft

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Herndon Virginia

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