Customer Support

Location: On Site- Rajouri Garden

Employment Type: Full-time

Industry: Healthtech

About the Role

We are looking for a proactive, empathetic, and solution-oriented Customer Support Representative to join our growing team. In this role, you will be the first point of contact for our customers—helping them resolve issues, answering questions, and ensuring they have an exceptional experience with our products and services.

Key Responsibilities

Respond to customer inquiries via email, phone, chat, or social media in a timely and professional manner

Identify customer needs and provide accurate, valid, and complete information

Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and selecting the best solution

Maintain records of customer interactions and follow up to ensure resolution

Collaborate with internal teams to escalate and solve more complex issues

Stay updated on product knowledge and company policies

Contribute to customer success initiatives and continuous improvement efforts

Qualifications

Previous experience in customer service or a similar role (preferred but not required)

Excellent communication and active-listening skills

Strong problem-solving abilities and patience in challenging situations

Ability to multitask, prioritize, and manage time effectively

Comfortable using CRM systems, support tools, and technology

A positive attitude and a passion for helping people

What We Offer

Competitive salary and performance-based incentives

Training and professional development opportunities

Friendly, supportive team environment

Job Types: Full-time, Fresher

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person