Customer Support

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✨ About the Role

Customer Support Representative

💼 Key Responsibilities

• Respond to customer inquiries via email, phone, chat, or social media in a timely and professional manner
• Identify customer needs and provide accurate, valid, and complete information
• Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and selecting the best solution
• Maintain records of customer interactions and follow up to ensure resolution
• Collaborate with internal teams to escalate and solve more complex issues
• Stay updated on product knowledge and company policies
• Contribute to customer success initiatives and continuous improvement efforts
  

🎯 Qualifications

• Previous experience in customer service or a similar role (preferred but not required)
• Excellent communication and active-listening skills
• Strong problem-solving abilities and patience in challenging situations
• Ability to multitask, prioritize, and manage time effectively
• Comfortable using CRM systems, support tools, and technology
• A positive attitude and a passion for helping people
  

🌟 What We Offer

• Competitive salary and performance-based incentives
• Training and professional development opportunities
• Friendly, supportive team environment