Posted:6 hours ago|
Platform:
On-site
Location:
Bengaluru
Experience:
7 to 10 year(s)
Job Description:
1.Service Penetration - Keep the momentum - This is bring in customers, revenue
2.Service KPIs - Response time, Max TTR - 24 & 48 Hours, FTR, FVR, CDI (Detractor % and Passive customers), Repeat and Multiple SRs
3.CPCBIV+ readiness - Manpower, Tools and Parts. Manpower all CPCBIV+ trained dealer engineers should be in touch with our team so there is no attrition
4.CC drive
5.Dealer manpower utilization and escalation setup
6.RCA, PIR, Competitor information
7.GOEM & OEM coordination and performance monitoring
Kirloskar Oil Engines
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