Customer Support Representative

Job Description: Candidate Preferred (MALE)

We are looking for a Customer Support Executive to join our team and handle customer interactions across our eCommerce platforms. The ideal candidate will be responsible for resolving customer queries, managing email communication, and ensuring a smooth and positive shopping experience for all customers.

Key Responsibilities:

• Handle customer queries and complaints through calls, chat, and emails.
• Provide accurate information regarding orders, products, shipping, and returns.
• Coordinate with internal teams to resolve customer issues promptly.
• Manage daily communication on eCommerce platforms (Amazon, Flipkart, etc.).
• Maintain detailed records of customer interactions and transactions.
• Ensure customer satisfaction by delivering professional and courteous support.
• Assist in processing online orders and tracking deliveries when required.

Requirements:

• Proven experience in customer support or a similar role (eCommerce experience preferred).
• Good written and verbal communication skills in English and Hindi.
• Basic computer knowledge and email handling skills.
• Familiarity with eCommerce platforms like Amazon, Flipkart, Meesho, etc. is an added advantage.
• Problem-solving attitude and attention to detail.

Employment Type: Full-time
Salary: As per Interview (14000 to 20000/month)
Experience: 0–2 years (Freshers can apply)

Job Type: Full-time

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits:

• Food provided

Work Location: In person