Customer Support Representative

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Title: Customer Support Representative

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Company Name : Rhysley Private Limited

Rhysley Website : www.rhysley.comMehar Website : www.mehar.comERP : https://www.helixtahr.com/Location: B-1/E-23, Mohan Co-Operative Industrial Estate, Mathura Road, Delhi – 110044Working Days : 6 Days ( Rotational Week off)CTC - 2-3LPAOverview:

Responsibilities

1. Responding to customer inquiries: CSRs respond to customer inquiries via phone, email,chat, or social media. They must provide accurate information and address any concerns orcomplaints the customer may have.2. Resolving customer complaints: If a customer has a complaint, the CSR must address itin a timely and professional manner. They must work to find a resolution that satisfies thecustomer and reflects positively on the company.3. Processing orders: CSRs often process orders for customers. They may take orders overthe phone or online and must ensure that the order is accurate and processed promptly.4. Maintaining customer records: CSRs are responsible for maintaining accurate customerrecords, including contact information, order history, and any other relevant details.5. Providing product or service information: CSRs are knowledgeable about the company'sproducts or services and can provide customers with information about them. They may alsomake recommendations based on the customer's needs.6. Upselling and cross-selling: CSRs may be responsible for upselling or cross-sellingproducts or services to customers. This involves identifying customer needs and suggestingadditional products or services that may be of interest.7. Handling billing and payment inquiries: CSRs may handle billing and payment inquiriesfrom customers. They must be knowledgeable about the company's billing policies andprocedures and be able to answer questions and resolve any issues.Overall, the job of a CSR is to provide excellent customer service and ensure that customershave a positive experience when interacting with the company. They must be knowledgeable,professional, and courteous at all times.

Qualifications

:1. Bachelor's degree in any field.2. Minimum of 1 year of experience in required in customer handling.3. Good Communications skill Required.

(Freshers with good communication skills are welcome to apply.)