Job Title: Sr. Customer Support Representative / Subject Matter Expert Company Name : Rhysley Private Limited Company Website : https://www.rhysley.com/ Brand Website : https://www.mehar.com/india ERP Website : ERP : https://rhysleyhr.com/ Location: 700AA, SRS Tower, Sector 31, Faridabad 121003 Job Type: Full-time | Day Shift Working Days : 6 Days (Rotational Week Off) CTC - Upto 5 LPA Job Overview : We are looking for a skilled Senior Customer Support Executive to join our team and provide top-tier customer support for our B2B clients and ERP software. This role is crucial in ensuring that our business clients receive the highest level of service, troubleshooting, and guidance regarding our ERP systems. The ideal candidate will be adept at resolving complex issues, ensuring client satisfaction, and fostering long-term client relationships. Key Responsibilities: • Customer Support: o Provide timely, professional, and effective support to B2B customers via phone, email, and live chat. o Troubleshoot and resolve customer issues related to ERP systems, including system errors, performance issues, configuration settings, and other operational challenges. o Proactively identify common pain points and work with the product and engineering teams to find solutions to improve the user experience. • ERP Support: o Offer in-depth support for ERP system configurations, modules, features, and integration points. o Work with clients to understand their unique business needs and offer tailored support in leveraging ERP tools to optimize their operations. o Conduct system walkthroughs, training, and onboarding sessions for new customers and clients to ensure proper use of the ERP system. • Relationship Management: o Serve as the main point of contact for key B2B clients, building strong, long- term relationships. o Proactively follow up with clients to ensure that all issues are resolved and client satisfaction is maintained. o Provide insights and feedback to the development team regarding recurring customer concerns or feature requests. • Escalation and Issue Resolution: o Serve as an escalation point for challenging customer support cases, ensuring that issues are resolved promptly and efficiently. o Work closely with internal teams to ensure that customer feedback and issues are appropriately prioritized and resolved. • Documentation and Reporting: o Document customer issues and their resolutions in the CRM or ticketing system. o Regularly update knowledge base articles, user guides, and FAQs to help improve self-service support. o Provide feedback to management on support trends and areas for improvement in customer service processes. Required Qualifications : • Experience : o Minimum 5 years of experience in customer support, with experience in B2B and ERP system support. • Skills : o Excellent communication (Fluent English) and interpersonal skills, with the ability to communicate complex technical concepts to non-technical clients. o Strong analytical and problem-solving abilities, with an ability to diagnose issues efficiently. o Ability to work independently and manage multiple customer issues simultaneously while maintaining a high level of customer satisfaction. Show more Show less
📌Job Title: Digital Marketing Manager – SaaS & E-commerce 🏢Company: Rhysley Private Limited 🌐 Brands: Rhysley Garments – www.rhysley.com Mehar – www.mehar.com Rhysley HR – www.rhysleyhr.com 📍 Location: 700AA, 7th Floor, SRS Tower, Sector 31, Faridabad – 121003 🕒Job Type: Full-time (5 Days Working) 9:00am to 6:00pm 🔹 About Us: Rhysley Private Limited is a leading player in the garment and technology space, managing a portfolio of fashion and SaaS-based HR Tech products. Alongside our premium fashion brand “Mehar,” we have launched Rhysley HR – an intelligent, cloud-based Human Resource Management System that simplifies recruitment, onboarding, attendance, payroll, and performance tracking – all from one seamless platform. 🔹 Job Summary: We’re seeking a highly strategic and tech-savvy Digital Marketing Manager to lead our digital presence across garment and SaaS verticals. The candidate will play a dual role: leading aggressive growth and brand visibility for Rhysley and Mehar, while building awareness, lead generation, and digital presence for our HR Tech platform – Rhysley HR. 🔹 Key Responsibilities: 1. Digital Strategy & Execution: Develop and execute a unified digital marketing strategy tailored for both e-commerce (fashion) and SaaS (B2B tech). Use data-driven insights and competitive research to position Rhysley HR in the HR Tech industry. 2. SaaS Platform Marketing: Build and scale digital campaigns for www.rhysleyhr.com focused on lead generation, inbound traffic, and client acquisition. Create product-led marketing content like whitepapers, explainer videos, emailers, etc. 3. Website & SEO Optimization: Optimize rhysley.com, mehar.com, and rhysleyhr.com for SEO, performance, and UX. Manage technical SEO, content strategy, and web analytics. 4. Performance & Paid Marketing: Run PPC campaigns across Google Ads, LinkedIn, Facebook, and Instagram. Drive conversions for both D2C and B2B models using high-ROI funnels. 5. Content & Social Media: Lead the content calendar and storytelling for brand and product communication. Engage on LinkedIn, Instagram, and YouTube to grow organic visibility. 6. AI/ML in Marketing (Preferred): Use AI tools for audience targeting, email personalization, and chatbot integrations on SaaS platforms. 7. Analytics & Reporting: Track KPIs, campaign ROIs, and customer acquisition metrics across platforms. Present insights regularly to stakeholders to inform future campaigns. 8. Team Collaboration: Lead a small cross-functional team of SEO specialists, designers, and performance marketers. Coordinate with Sales & Tech teams for product-market alignment (especially RhysleyHR). 🔹 Qualifications: Bachelor's or Master’s in Marketing, Digital Strategy, or relevant field. 10-15 years of experience in digital marketing with both SaaS & e-commerce experience. Hands-on with tools like Google Analytics, HubSpot, SEMrush, Zoho, or similar. Experience with SaaS lead generation funnels, webinars, B2B sales campaigns is a plus. Strong communication, analytical thinking, and growth mindset. Show more Show less
Location : Mohan Estate, Faridabad. Department : Sales & Marketing Reports To : Head of Sales / Director – Business Development Employment Type : Full-time About Us: We are a fast-growing SaaS company offering cutting-edge HRMS and CRM solutions tailored to streamline operations and drive productivity for businesses of all sizes. Our goal is to empower organizations with smart tools that simplify people and customer management. We are looking for a dynamic and results-driven Lead Generation Manager to accelerate our growth engine. Job Overview: As the Lead Generation Manager, you will be responsible for developing and executing strategies to generate high-quality leads for our HRMS and CRM products. You will work closely with the sales, marketing, and product teams to fuel the sales pipeline, identify potential customers, and support our revenue targets. Key Responsibilities: Design and implement multi-channel lead generation strategies (email, LinkedIn, cold calls, webinars, etc.) Create targeted campaigns to drive awareness and generate qualified leads for HRMS and CRM products. Manage and optimize lead funnels to improve conversion rates. Conduct thorough research on prospective clients, industry trends, and competitors. Collaborate with the marketing team to create relevant content and messaging aligned with buyer personas. Track and report KPIs like lead volume, quality, conversion rates, and ROI. Work with sales to ensure a smooth handover and follow-up on Marketing Qualified Leads (MQLs). Utilize CRM tools and lead databases to manage campaigns and workflows effectively. Continuously experiment and A/B test channels, messaging, and formats to improve results. Requirements: Bachelor's degree in Business, Marketing, or a related field. 7 - 12 years of proven experience in B2B SaaS lead generation, preferably in HRMS or CRM products. Strong understanding of digital marketing, lead scoring, and nurturing techniques. Experience with lead generation tools like Apollo, ZoomInfo, HubSpot, LinkedIn Sales Navigator, etc. Excellent written and verbal communication skills. Analytical mindset with data-driven decision-making ability. Experience working with marketing automation and CRM platforms. Preferred Qualifications: Experience generating leads in international & National markets. Familiarity with tools like Google Analytics, SEMrush, and email marketing platforms. Ability to work independently and drive initiatives with minimal supervision.
Position: Senior AI/ML Engineer- NLP/Python (Please Post on Naukri with the Position as it ) Experience : 3 to 5 Years Location : Mohan Corporate Office (Work from Office Only) Job Type: Full-Time Salary: To be discussed during the interview Key Responsibilities : - Design, develop, and deploy AI/ML models for real-world applications. - Work with NLP, deep learning, and traditional ML algorithms to solve complex business problems. - Develop end-to-end ML pipelines, including data preprocessing, feature engineering, model training, and deployment. - Optimize model performance using hyperparameter tuning and model evaluation techniques. - Implement AI-driven solutions using TensorFlow, PyTorch, Scikit-learn, OpenAI APIs, Hugging Face, and similar frameworks. - Work with structured and unstructured data, performing data wrangling, transformation, and feature extraction. - Deploy models in cloud environments (AWS, Azure, or GCP) using SageMaker, Vertex AI, or Azure ML. - Collaborate with cross-functional teams to integrate AI models into production systems. - Ensure scalability, performance, and efficiency of AI/ML solutions. - Stay updated with emerging AI trends and technologies to drive innovation. Required Skills : - Strong experience in machine learning, deep learning, NLP, and AI model development. - Implement Retrieval-Augmented Generation (RAG) using vector databases - Proficiency in Python, TensorFlow, PyTorch, Scikit-learn, and OpenAI GPT models. - Expertise in NLP techniques (Word2Vec, BERT, transformers, LLMs, text classification). - Hands-on experience with computer vision (CNNs, OpenCV, YOLO, custom object detection models). - Solid understanding of ML model deployment and MLOps (Docker, Kubernetes, CI/CD for ML models). - Experience in working with cloud platforms (AWS, Azure, GCP) for AI/ML model deployment. - Strong knowledge of SQL, NoSQL databases, and big data processing tools (PySpark, Databricks, Hadoop, Kafka, etc. - Familiarity with API development using Django, Flask, or FastAPI for AI solutions. - Strong problem-solving, analytical, and communication skills. Preferred Skills : - Experience with AI-powered chatbots and OpenAI API integration. - Exposure to LLMs (GPT, LLaMA, Falcon, etc.) for real-world applications. - Hands-on experience in generative AI models.
As a Category Manager at Rhysley Pvt. Ltd., your primary role will be to oversee and drive the growth of the fashion apparel category for both men's and women's wear. You will be responsible for developing a comprehensive vision for the apparel categories, aligning with the company's business objectives. Your key responsibilities will include setting long-term goals, conducting market analysis to identify trends, collaborating with design teams, and managing the product lifecycle. Your duties will involve strategizing the product assortment, balancing core styles with trend-driven offerings. You will work closely with the design team to guide seasonal collection development and ensure alignment with market demands. Additionally, you will collaborate with procurement and production teams to manage supplier relationships, material sourcing, and production timelines. Furthermore, you will partner with the marketing team to define go-to-market strategies and optimize product mix, pricing, and promotional strategies. Your role will also involve financial and performance analysis, including managing the category budget, sales forecasting, and reviewing sales performance metrics. To excel in this role, you should possess strong knowledge of textile manufacturing processes and fashion industry trends. You must have proven leadership skills in leading product development processes from concept to launch, excellent analytical skills, and effective communication and leadership abilities to work cross-functionally. A passion for fashion and an eye for emerging trends in both men's and women's wear will be essential for success in this position.,
* Title: Customer Support Representative * Company Name : Rhysley Private Limited Rhysley Website : www.rhysley.com Mehar Website : www.mehar.com ERP : https://www.helixtahr.com/ Location: B-1/E-23, Mohan Co-Operative Industrial Estate, Mathura Road, Delhi – 110044 Working Days : 6 Days ( Rotational Week off) CTC - 2-3LPA Overview: Responsibilities 1. Responding to customer inquiries: CSRs respond to customer inquiries via phone, email, chat, or social media. They must provide accurate information and address any concerns or complaints the customer may have. 2. Resolving customer complaints: If a customer has a complaint, the CSR must address it in a timely and professional manner. They must work to find a resolution that satisfies the customer and reflects positively on the company. 3. Processing orders: CSRs often process orders for customers. They may take orders over the phone or online and must ensure that the order is accurate and processed promptly. 4. Maintaining customer records: CSRs are responsible for maintaining accurate customer records, including contact information, order history, and any other relevant details. 5. Providing product or service information: CSRs are knowledgeable about the company's products or services and can provide customers with information about them. They may also make recommendations based on the customer's needs. 6. Upselling and cross-selling: CSRs may be responsible for upselling or cross-selling products or services to customers. This involves identifying customer needs and suggesting additional products or services that may be of interest. 7. Handling billing and payment inquiries: CSRs may handle billing and payment inquiries from customers. They must be knowledgeable about the company's billing policies and procedures and be able to answer questions and resolve any issues. Overall, the job of a CSR is to provide excellent customer service and ensure that customers have a positive experience when interacting with the company. They must be knowledgeable, professional, and courteous at all times. Qualifications : 1. Bachelor's degree in any field. 2. Minimum of 1 year of experience in required in customer handling. 3. Good Communications skill Required. (Freshers with good communication skills are welcome to apply.)
Position: Content Writer Experience : 2 to 5 Years Location : Mohan Corporate Office (Work from Office Only) Job Type: Full-Time, 6 days working Salary: (30K to 50K) ONLY Job description Candidates will be responsible for writing content which includes website content, articles, blogs, press releases, copywriting, etc. Should be able to write easy-to-follow and illustrative content that can explain technical terms and features in a simple and engaging language Demonstrate attention to detail Should be good at doing Internet-based research to enhance content quality and credibility Should be familiar/experienced in Proofreading, quality control, and tweaking a content piece for multiple uses Knowledge of SEO best practices will be a plus Skills Required Content writing and editing Content Development Creative writing Web content writing Proofreading E-commerce content SEO Writing, Blogs , Articles Illustrator SDLC Life Cycle Ecommerce Development Web Development