Customer Support Representative

Role Overview

As a Customer Service Representative (CSR) at Pert, you will be the first point of contact for our customers, ensuring smooth communication, resolving queries, and providing product-related support. This role is ideal for freshers who are eager to begin their career in a customer-facing role with technical exposure.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chat support for customer queries.
• Assist customers with product-related information, troubleshooting, and service requests.
• Maintain accurate records of customer interactions in CRM systems.
• Collaborate with the technical and sales teams to provide quick resolutions.
• Ensure a high level of customer satisfaction through professional communication.
• Educate customers on Pert’s home automation solutions and their usage.

Requirements

• Bachelor’s degree in Electronics / ECE / EEE or related field.
• Excellent communication skills in English and Hindi (spoken & written).
• Strong interpersonal skills and customer-centric approach.
• Ability to learn quickly and adapt to product knowledge.
• Good problem-solving skills with a proactive attitude.
• Basic knowledge of IoT or electronics is an added advantage.

What We Offer

• Opportunity to build a career in a growing IoT & Smart Home industry.
• Exposure to cutting-edge home automation products.
• Professional training and mentorship from experienced teams.
• Growth opportunities within the organization.
• A supportive and collaborative work environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹150,000.00 - ₹180,000.00 per year

Benefits:

• Cell phone reimbursement
• Paid sick time

Language:

• Hindi (Required)
• English (Required)

Work Location: In person

Speak with the employer
+91 8886635910