Customer Support Representative

Company Description PACT Machines Pvt. Ltd., the authorized dealer for Volvo and SDLG Construction Equipment in Kerala, is a trusted name in the construction industry. We are dedicated to delivering high-quality products and exceptional aftersales service across the state.

Job Title: Customer Support Representative

Location: South Kerala

Number of Vacancies: 1

Role Description

The Customer Support Representative will be responsible for acquiring and retaining customers by closely coordinating with the parts and service departments. This role focuses on customer coverage, retention, development, and ensuring high levels of customer satisfaction within an assigned sales territory.

Key Responsibilities:

· Develop the assigned territory to its maximum potential for both the customer and the company

· Promote and maintain long-term customer relationships, particularly in product support

· Ensure effective coverage of designated customers as per company guidelines

· Build and manage a customer profile database.

· Maintain all required reports related to the territory

· Prepare sales forecasts and business plans for each assigned customer

Qualifications & Skills

Diploma or Graduate in any discipline

Freshers / Experience in customer support or aftersales operations is a plus

Strong communication and interpersonal skills

Ability to work independently and as part of a team

On-field work;

Compensation & Benefits

Salary: ₹15,000/-

Other Benefits:

Employment Type

Full-time