Customer Support Representative

LifeWall

0 years

0 Lacs

delhi delhi india

Posted:18 hours ago| Platform: Foundit logo

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Skills Required

call handling collaboration cold calling customer retention active listening client calling crm

Work Mode

On-site

Job Type

Full Time

Job Description

Skills:

Active Listening, Cold Calling, Client Calling, Call Handling, Collaboration, Customer Retention,

Job Summary:

We are seeking a proactive and articulate Customer Support to join our team for lead qualification. The primary responsibility will be to pre-qualify incoming leads by making calls to potential clients and evaluating them based on predefined criteria.

Key Responsibilities

Call the lead and qualify them using pre-set criteria.
Follow up with clients regularly to maintain their engagement.
Respond to clients promptly via call or WhatsApp.
Update all lead details accurately in the CRM system.
If the lead is qualified, book a site visit and assign it to the sales team for further processing.

Requirements

Strong communication and interpersonal skills.
Ability to understand and apply lead qualification criteria.
Basic computer knowledge and experience with CRM or Excel.
Self-motivated with a target-driven approach.
Language proficiency in English/Hindi

Benefits

Performance-based incentives
Training and development support

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