Job
Description
"> About Us: iTriangleInfotech, headquartered in Bangalore, is a prominent player in the VehicleTelematics sector in India. We are renowned for developing and manufacturingcomprehensive solutions for Transport, Logistics, Education, OEMs, VehicleManufacturers, EVs, Healthcare, and the Automobile Industry. Our proprietaryRemote Data Acquisition Platform (Cellular-GNSS-RFID-Sensors) supports VehicleTracking, Fleet Management, Personal Tracking, Safety, Diagnostics, andPrognostics. Withexpertise in Hardware, Firmware, and Web/Mobile app development, we provideagile and tailored deployments. Being ISO 27001:2013 9001:2015 certifiedunderscores our commitment to high-quality standards, establishing us as apreferred choice for advanced technology and dependable tracking solutions. Ourdedication to excellence and innovation solidifies our leadership in VehicleTelematics, delivering unmatched value to industries seeking state-of-the-arttracking and monitoring solutions. Requirements: Educational Qualification : Bachelor s or master s degree in any discipline. Experience : 4to 8 years of experience in a Team Leader role. Skills :Proficient in MS Office and Management Information Systems (MIS). Responsibilities: SIM Activation: Monitor Sim activations on dailybasis to ensure timely and accurate processing. Handle escalations from customersregarding sim activation and resolve issues promptly. Coordinate with customers and vendorsto facilitate seamless sim activations. Prepare and submit monthly/yearlyreports on sim activation metrics. Conduct necessary audit. CLA Generation: Monitor the daily generation ofCommon Layer Certificates (CLA) to maintain a streamlined process. Manage and drive customer escalationsrelated to CLA, ensuring timely resolution of issues. Collaborate with relevant teams toenhance the efficiency of CLA generation processes. TPM Coordination: Coordinate with various departmentsfor TPM initiation and approval. Facilitate efficient and timelydispatches. Prepare and submitmonthly/quarterly/yearly reports on TPM activities to the reporting head. Coordinate with courier agencies tooptimize cost efficiency. Customer and Vendor Coordination: Establish and maintain effectivecommunication channels with customers and vendors. Address customer and vendor queries,concerns, and issues in a timely and satisfactory manner. Foster positive relationships toenhance overall business performance. Coordinate with customers for paymentadvice, continuous follow up with client for overdue o/s. Reporting: Compile and analyze data related toSim activations, CLA generation, and TPM activities. Prepare comprehensive reports andsubmit them regularly to the reporting head.
