As Customer Support Representative one need to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone and email, and ensure that all valid customer concerns are dealt with as soon as possible. Whether its a bug in your product, a billing issue, or just about any problem, a support handler takes ownership and ensures a smooth and optimal experience for the customer. The support rep also works closely with teams from different departments to make sure swift action is taken to get a particular issue sorted. Core Responsibilities Take ownership of the customers problem and be the single point of contact for all inquiries related to progress updates, the troubleshooting procedure, and the expected resolution time Must follow a customer-first attitude and support customers in giving the best possible experience. Once a support ticket is assigned, they need to research all possible ways to troubleshoot it and quickly develop a solution Deal with issues that are highly technical or beyond their scope. For such cases, the support agent needs to communicate with the right internal teams and ensure that they take appropriate action to resolve it Follow up with the customer, find out if the solution worked, and take note of the customers suggestions on what could have improved their experience Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively Responsible for high level of professionalism with clients and working to establish a positive rapport with every client Work with management team to stay updated on product information and be informed of any changes in customer policies. Knowledge, Skills & Competency Requirements Good Verbal & Written Communication Skills Competent technical knowledge Ability to multitask Attention to detail Ability to honor deadlines A proactive approach to support Proficiency in using Microsoft Excel and Word is an added advantage Sound problem-solving skills to find the root cause of customer issues Required Qualification / Certification & Work Experience Bachelors degree in any related field Experience in working on Zoho Desk Minimum of 3 + years of relevant work experience Excellent customer service and organizational skills
Responsibilities: * Lead customer support team using Zoho tools * Ensure timely resolution of escalated issues * Manage call center ops & customer service operations * Foster strong customer relationships through engagement Health insurance Provident fund
We are seeking a detail-oriented and proactive Legal Co-Ordinator to support our legal team in managing documentation, research, case preparation, and administrative tasks. The role involves drafting and filing legal documents, coordinating schedules, conducting research, and ensuring smooth day-to-day operations of the legal department. This position requires strong organizational skills, discretion in handling confidential information, and the ability to manage multiple priorities efficiently. Key Responsibilities Draft and prepare legal documents, including orders, summonses, memos, and reports. File and maintain case documents in an organized system for easy retrieval. Conduct legal research, analyze case law/precedents, and acquire necessary legal records for attorney use. Manage legal correspondence (emails, posts, courier deliveries) and prepare copies of case documents. Assist attorneys with trial preparation, including organizing evidence, labeling exhibits, and creating visuals such as charts and graphs. Schedule and coordinate meetings, client conferences, depositions, and hearings. Maintain attorneys calendars and track critical court deadlines. Take notes during meetings, hearings, and client interviews. Input and update data in case management systems, ensuring accuracy. Prepare expense reports, agendas, and other supporting documentation. Communicate professionally with clients, opposing counsel, court officials, and internal teams. Provide general administrative support to the legal department. Skills & Qualifications Bachelor’s degree in Law (LLB) or a related field (mandatory). Strong knowledge of legal documentation, procedures, and research practices. Excellent organizational and time management skills with high attention to detail. Proficiency in MS Office, legal research tools, and case management software. Strong verbal and written communication skills. Ability to handle sensitive and confidential information with discretion. Self-motivated, able to work independently, and capable of leading/coordinating team efforts.
We are looking for an experienced and strategic Legal Manager to oversee all legal matters of the organization and ensure full compliance with applicable laws and regulations. The role requires expertise in contract management, litigation, stakeholder communication, and risk mitigation, with a strong focus on the direct selling/MLM industry. The ideal candidate will act as a trusted advisor to senior management, ensuring the companys operations are legally sound while enabling business growth. Key Responsibilities 1. Contract and Document Management Draft, review, and negotiate distributor/direct seller agreements, vendor contracts, partnership agreements, and product-related claims. Ensure all contracts align with business objectives while mitigating legal and operational risks. Review and approve marketing materials, promotional campaigns, and sales strategies to ensure compliance. 2. Litigation and Dispute Resolution Manage all litigation, arbitration, and disputes, including coordinating with external counsel. Represent the company in legal proceedings and regulatory hearings. Develop strategies to prevent and resolve legal risks efficiently. 3. Stakeholder Communication & Compliance Serve as the primary liaison with regulatory authorities such as the Direct Selling Association (DSA). Collaborate with cross-functional teams (sales, marketing, finance) to implement compliance-driven solutions. Conduct training programs for direct sellers and internal staff on legal, compliance, and risk matters. Qualifications & Skills Education: LLB or equivalent degree from a recognized law school. Active bar membership in the relevant jurisdiction. Experience: Minimum 10+ years of legal experience, preferably within a corporate legal department or as corporate counsel. At least 3–5 years in a managerial/leadership role . Prior experience in the direct selling/MLM industry is highly desirable. Knowledge: Expertise in direct selling laws, consumer protection, e-commerce rules, and corporate governance. Strong knowledge of contract law, intellectual property, and litigation management. Skills: Exceptional negotiation, legal drafting, and analytical skills. Strong communication and advisory abilities for senior management and sales teams. Ability to manage multiple complex projects under tight deadlines. High ethical standards with strong professional integrity.