Customer Support Manager

Profile : Customer Support Manager Experience Required: 2–3 Years Job Type: Full-Time Location: Noida Sector 58 MIQB Building C-25 UP 201301 Industry: Customer Care Support Job Summary: We are looking for an energetic and skilled Customer Support Manager with 2–3 years of experience in managing support teams. The ideal candidate should have hands-on experience in team handling, customer service operations, and hiring support staff. If you are passionate about customer experience and team growth, we’d love to meet you! Key Responsibility Areas (KRAs): Team Handling & Supervision Lead, guide, and motivate a team of customer support executives. Monitor daily performance, assign tasks, and ensure adherence to SLAs. Customer Service Operations Handle escalated customer issues and ensure timely resolutions. Improve first-contact resolution rates and customer satisfaction (CSAT). Hiring & Onboarding Collaborate with HR to hire and onboard new customer support representatives. Train and mentor new team members to meet performance expectations. Process & Performance Improvement Identify process gaps and recommend improvements. Maintain knowledge base articles and internal documentation. Reporting & Metrics Track KPIs such as ticket resolution time, CSAT, and response rate. Share weekly/monthly performance reports with leadership. Requirements: Bachelor’s degree in any discipline. 2–3 years of experience in customer support, with at least 1 year in a team lead or manager role. Experience with tools like Freshdesk, Zendesk, or other CRM systems. Strong interpersonal, communication, and leadership skills. Ability to manage a small team and work under pressure. Perks and Benefits: Competitive salary based on experience. Performance incentives. Health benefits. Career advancement opportunities. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Work Location: In person Speak with the employer +91 8750330258