Customer Support Manager

As a Client Support Manager at Alliance Recruitment Agency, you will play a crucial role in managing and developing client relationships, ensuring client satisfaction, and driving revenue growth. Your responsibilities will include: - Building and maintaining strong, long-term relationships with clients. - Proactively identifying and addressing client needs and concerns. - Acting as the primary point of contact for client inquiries and requests. - Conducting regular client meetings and reviews to ensure satisfaction and identify areas for improvement. - Developing and implementing client retention strategies. You will also be responsible for overseeing the successful delivery of projects and services to clients, managing project timelines, budgets, and resources effectively, and ensuring projects are delivered on time, within budget, and to the highest quality standards. Additionally, you will identify and pursue new business opportunities within existing client accounts, contribute to the development of proposals and presentations for new business, and collaborate with sales and marketing teams to generate new leads and close deals. As a qualified candidate, you should have: - 4 years of experience in client service, account management, or a related field. - A Bachelor's degree in Business Administration, Marketing, Communications, or a related field. - Excellent communication, interpersonal, and presentation skills. - Strong project management and organizational skills. - Ability to build and maintain strong client relationships. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). - Experience with CRM software (e.g., Salesforce) is a plus.,