Customer Support Manager

Role Overview: As a Customer Support Manager, you will be responsible for managing the day-to-day functions of the customer support department. Your primary focus will be on responding to escalated customer support issues and implementing processes to improve customer satisfaction. Additionally, you will play a key role in formulating and revising customer support policies and ensuring their implementation within the team. It will be crucial for you to keep the team informed about new information related to products, procedures, and industry trends. Key Responsibilities: - Assess support statistics and prepare detailed reports on the findings - Interview and hire new employees - Oversee and evaluate the team's ongoing training efforts - Deliver performance evaluations and follow the disciplinary process according to company policy - Manage the budget of the customer support department Qualifications Required: - Bachelor's degree preferred Location: - Pimpri-Chinchwad, Maharashtra Please note that this is a Full-time, Permanent, or Fresher position that requires in-person work at the designated office location.,