One Janitorial

Client Service Manager – Remote (Canada & U.S. Clients) Please Read Carefully & Fully Complete Both Steps Below to Be Considered Application Process & Requirements Fill out the application form (choose “Service Manager” as the position you are applying for): Apply Here: https://5m2ng.share.hsforms.com/2JbQPoKDHTz6UHkr45HP9wg Submit a video answering the questions provided on the application form. Key Notes to Remember: Copy and paste the link above into your browser (Google Chrome recommended). Attach a video answering all questions on the application form. Ensure your video link is accessible (Google Drive, Loom, YouTube – unlisted or shareable). Applications without both a video and resume will not be reviewed. Be yourself and show your energy! Use the same camera, headset, and workspace you’ll use if hired. About the Role We are seeking a skilled Client Service Manager to lead our remote service team, ensuring exceptional support and long-term satisfaction for our commercial cleaning clients across Canada and the U.S. As a Client Service Manager, you will oversee the performance and development of our service and BCO team. You’ll ensure smooth day-to-day operations, handle escalations, support building changeovers, step in during overflow tasks, and maintain high service standards. Your leadership will directly influence client retention, satisfaction, and overall success. Key Responsibilities Supervise and manage a team of remote customer success representatives. Onboard and train new team members to meet our service standards. Monitor KPIs : response times, resolution rates, and customer satisfaction. Coach and support team members with call reviews, feedback, and ongoing development. Handle escalations for complex service issues with quick, professional resolution. Step in during overflow periods to maintain consistent service. Collaborate with senior leadership to identify service gaps and improve processes. Requirements 5*+ years* in a supervisory/leadership/Operations role. Excellent English communication skills (spoken & written) – minimum 9/10 proficiency. Proven experience managing remote teams or working in virtual environments. Strong organizational skills; ability to stay calm under pressure. Proficiency with CRMs (HubSpot preferred), Google Workspace, Slack, Zoom. Results-driven mindset with a passion for customer success. Compensation Base Pay: $2,200– $4,000 CAD per month Shift: Monday – Friday, 8:00 AM – 4:30 PM (Mountain Time) Job Type: Full-time Pay: ₹15,000.00 - ₹250,000.00 per month Application Question(s): Hacve you fill out the form? Experience: Manager/Operations: 5 years (Preferred)