Customer Support Manager

Client Service Manager – Remote (Canada & U.S. Clients)

Please Read Carefully & Fully Complete Both Steps Below to Be Considered

Application Process & Requirements

• Fill out the application form (choose “Service Manager” as the position you are applying for):

Apply Here: https://5m2ng.share.hsforms.com/2JbQPoKDHTz6UHkr45HP9wg

• Submit a video answering the questions provided on the application form.

Key Notes to Remember:

• Copy and paste the link above into your browser (Google Chrome recommended).
• Attach a video answering all questions on the application form.
• Ensure your video link is accessible (Google Drive, Loom, YouTube – unlisted or shareable).
• Applications without both a video and resume will not be reviewed.
• Be yourself and show your energy!
• Use the same camera, headset, and workspace you’ll use if hired.

About the Role

We are seeking a skilled Client Service Manager to lead our remote service team, ensuring exceptional support and long-term satisfaction for our commercial cleaning clients across Canada and the U.S.

As a Client Service Manager, you will oversee the performance and development of our service and BCO team. You’ll ensure smooth day-to-day operations, handle escalations, support building changeovers, step in during overflow tasks, and maintain high service standards. Your leadership will directly influence client retention, satisfaction, and overall success.

Key Responsibilities

• Supervise and manage a team of remote customer success representatives.
• Onboard and train new team members to meet our service standards.
• Monitor KPIs: response times, resolution rates, and customer satisfaction.
• Coach and support team members with call reviews, feedback, and ongoing development.
• Handle escalations for complex service issues with quick, professional resolution.
• Step in during overflow periods to maintain consistent service.
• Collaborate with senior leadership to identify service gaps and improve processes.

Requirements

• 5*+ years* in a supervisory/leadership/Operations role.
• Excellent English communication skills (spoken & written) – minimum 9/10 proficiency.
• Proven experience managing remote teams or working in virtual environments.
• Strong organizational skills; ability to stay calm under pressure.
• Proficiency with CRMs (HubSpot preferred), Google Workspace, Slack, Zoom.
• Results-driven mindset with a passion for customer success.

Compensation

• Base Pay: $2,200– $4,000 CAD per month
• Shift: Monday – Friday, 8:00 AM – 4:30 PM (Mountain Time)

Job Type: Full-time

Pay: ₹15,000.00 - ₹250,000.00 per month

Application Question(s):

• Hacve you fill out the form?

Experience:

• Manager/Operations: 5 years (Preferred)