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Customer Support Manager

TEJ AGROTECH INDIA PRIVATE LIMITED

0 years

|

0 Lacs

pimpri-chinchwad maharashtra

Posted:20 hours ago| Platform: Indeed logo

Apply

Skills Required

support statistics reports training

Work Mode

On-site

Job Type

Full Time

Job Description

Managing the customer support department’s day-to-day functions.
Responding to escalated customer support issues.
Implementing customer support processes to enhance customer satisfaction.
Formulating and revising customer support policies and promote their implementation.
Informing the team of all new information related to products, procedures, and trends.
Assessing support statistics and preparing detailed reports on the findings.
Interviewing and hiring new employees.
Overseeing and evaluating the team's ongoing training efforts.
Delivering performance evaluations and following the disciplinary process according to company policy.
Managing the budget of the customer support department.

Job Types: Full-time, Permanent, Fresher

Pay: ₹30,000.00 - ₹35,000.00 per month

Education:

Bachelor's (Preferred)

Location:

Pimpri-Chinchwad, Maharashtra (Required)

Work Location: In person

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TEJ AGROTECH INDIA PRIVATE LIMITED

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