Job Description: Responsible for delivering excellent customer service and personalized styling during domestic and international Trunk Shows. The Sales Executive represents the brand, supports event execution, and drives sales by engaging with clients and offering tailored styling advice. Key Responsibilities: Client Engagement: Greet and assist clients with professionalism, offer styling suggestions aligned with brand aesthetics and client needs. Sales & Conversion: Drive sales by understanding customer preferences and presenting suitable options. Guide clients through the purchase process, including MTO (Made to Order) and bespoke services. Event Readiness: Assist in preparing merchandise for VM (Visual Merchandise )and Organizing the store as per visual guidelines. Travel Requirement: Must be willing and flexible to travel extensively for domestic and international trunk shows, often for extended durations (2–3 weeks at a stretch). Brand Representation: Maintain high grooming standards and professional demeanor to reflect the brand ethos during all client interactions. Coordination & Reporting: Support the trunk show team in event execution, inventory management, and post-show customer follow-ups. Show more Show less
Company Description AMPM creates products that are comfortable yet versatile, stylish yet functional — seamlessly transitioning from day to evening, work to vacation, and season to season. The brand embodies effortless luxury for individuals with multi-faceted lives, blending classic aesthetics with a contemporary edge. Rooted in the philosophy of ‘less is more,’ Creative Director Priyanka Modi crafts distinctive designs that resonate with a discerning audience. AMPM's signature lies in its refined balance — understated yet impactful. Role Description AMPM is looking for a Graphic Design Intern to support our creative team in crafting visual stories that reflect the brand’s world of quiet, effortless luxury. This is a hands-on role where you’ll get to explore a range of design work — from digital creatives and social media graphics to packaging and presentation layouts. You’ll work closely with the design and marketing teams, gaining exposure to brand strategy, visual storytelling, and day-to-day creative processes. What we’re looking for : A strong eye for design and attention to detail Familiarity with Adobe Creative Suite (Photoshop, Illustrator, InDesign) Interest in fashion, lifestyle, or luxury design Willingness to learn and contribute creatively in a fast-paced, team-oriented space Basic understanding of typography, layout design, and color theory Bonus if you have : Motion graphics or animation knowledge (After Effects, Premiere Pro) Experience in Figma or CorelDRAW A portfolio that reflects your sense of aesthetics and curiosity If you’re someone who enjoys turning ideas into visuals, we’d love to hear from you. Email your CV and portfolio to : anoushka.singh@ampm.in
Location: Noida Reporting To: Chief Growth Officer Experience: 7+ years in luxury, fashion, lifestyle, or premium consumer digital businesses Compensation: ₹25-35 LPA About AMPM AMPM is a global quiet luxury fashion brand rooted in timeless elegance, conscious design, and refined craftsmanship. As we accelerate our global footprint, we are looking for a digitally native, commercially driven, and culturally tuned leader to head our ecommerce business. This is a pivotal leadership role for someone who thrives at the intersection of business, brand, and technology—balancing art and science to shape AMPM’s global digital presence. Role Overview As the Head of E-commerce, you will own AMPM’s end-to-end digital ecosystem and drive growth across all online touchpoints. From global D2C expansion and performance marketing to luxury-first UX and digital storytelling, you will be responsible for shaping AMPM’s digital future. Key Responsibilities 1. Global E-commerce Ownership Lead AMPM’s international D2C expansion across websites and marketplaces. Build and scale country-specific sites with localized content, pricing, and logistics. Own revenue, profitability, and digital channel KPIs—including CAC, LTV, and retention. Ensure seamless backend integration with merchandising, ops, finance, and CX. 2. Digital Performance Marketing & Growth Strategize and optimize paid marketing campaigns across Google, Meta, marketplaces, etc. Drive traffic and conversion for global ecommerce, Indian retail stores, and trunk shows. Maintain strong ROAS discipline while scaling acquisition and reactivation funnels. 3. Brand Visibility & Digital Storytelling Build global brand amplification strategies rooted in content, influencer, and PR partnerships. Champion a unified digital voice across social, email, marketplaces, and owned platforms. Establish AMPM as a quiet luxury leader through immersive storytelling and authentic reach. 4. UX, UI & Onsite Experience Lead website optimization, personalization, and UI/UX excellence with a luxury lens. Manage tech and creative agencies to deliver seamless mobile-first journeys. Ensure a global yet culturally nuanced experience across all touchpoints. 5. SEO & Organic Performance Build a robust global SEO strategy including multilingual content and technical SEO. Oversee creation of lookbooks, blog content, and evergreen pages to drive discovery. Scale organic traffic sustainably across regions and product lines. 6. CRM, Retention & Customer Data Develop segmentation strategies and personalized journeys across email, SMS, and loyalty. Leverage customer data platforms to unlock insights and enable precision marketing. Build retention cohorts and increase repeat purchase behavior globally. 7. Digital Analytics & Governance Build a real-time global digital dashboard tracking all critical metrics. Own reporting and insight delivery across ecommerce, campaigns, CX, and conversion. Drive a culture of experimentation, learning, and optimization. What We’re Looking For 7+ years in digital/ecommerce leadership in luxury, fashion, lifestyle, or premium D2C brands. Proven experience scaling ecommerce businesses internationally. End-to-end knowledge across digital domains: performance marketing, UX, CRM, SEO, analytics. Commercially sharp with P&L ownership and growth track record. Experience managing international agencies and multi-market teams. Deep understanding of digital luxury trends and consumer behaviors. The Ideal Candidate Attitude Thinks like an owner. Takes initiative. Obsessed with the customer. Holds a high bar for excellence and brand integrity across every digital touchpoint. Resilient and composed under pressure. Always solutions-first. Aptitude Strategic, analytical, and creative in equal measure. Strong grasp of digital tools, platforms, and data ecosystems. Ability to think global but execute local — with cultural nuance and agility. Willingness Willing to get hands dirty — from high-level strategy to executional details. Willing to lead, coach, and challenge teams towards growth and innovation. Willing to learn, unlearn, and stay ahead in a fast-evolving luxury landscape. Why This Role Matters This is not just a performance role—it’s a brand-building and legacy-creating opportunity. You will shape how AMPM is discovered, experienced, and loved around the world. If you’re looking to build a global digital powerhouse within a modern luxury brand, this role is for you.
Job Description Responsible for end-to-end buying and planning activities including seasonal range assortment, OTB planning, sales trend analysis, and inventory management. The role involves preparing sell-through reports, managing stock allocation and replenishment, and driving liquidation strategies for slow-moving inventory. Works closely with production teams to monitor the TNA calendar and ensure timely product deliveries. Collaborates with cross-functional departments such as design, sales , marketing, and warehouse to support smooth product lifecycle execution and achieve business objective. Key Responsibilities: 1.Buying : • Identify and select products that align with the company’s merchandising strategy and customer demand. • To finalize the Buy order quantity and MRP finalization • Analyze market trends, competitorstrategies, and customer preferences to make informed buying decisions. • Manage purchase orders, ensuring timely procurement and stock availability. 2.Merchandise Planning & Inventory Management: • Develop seasonal and annual merchandise range plans based on sales forecasts and customer preferences. • Monitor inventory levels to optimize stock turnover and reduce markdowns. • Coordinate with supply chain and warehouse teams to ensure efficient stock movement and replenishment • Utilize data analytics to identify slow-moving and fast- selling products, through analyzing weekly sell thru performance. • Create and monitor OTB plans across categories to ensure effective budget utilization and efficient stock flow and minimize over buying. • Allocation Planning : Execute store wise product allocation and replenishment plans to maintain ideal stock level across all retail and online channels. 3.Sales & Performance Analysis: • Analyse sales performance, profitability, and key merchandising metrics to make data-driven decisions. • Identify underperforming categories and recommend action plans for improvement. Work closely with marketing and store teams to align promotions and productlaunches with sales strategies. 4.Collaboration & Coordination: • Work closely with teams like production, warehouse, design, sales, and marketing to curate product assortments. • Coordinate with retail operations to ensure smooth execution of merchandising plansin stores or online. • Partner with finance to manage budgets, pricing strategies, and margin optimization. Key Skills & Competencies • Strong analytical and forecasting skills for demand planning and sales projections. • Ability to handle multi-category planning. • Understanding of retail buying cycles, trends, and pricing strategies. • Strong communication, collaboration, and decision-making skills. • Proficiency in Microsoft Excel & other inventory management software. Qualifications & Experience • Bachelor’s / Master’s degree in Merchandising, Fashion or a related field • 5+ years of experience in buying, planning, or merchandising in Luxury retail, fashion, or a related industry. • Experience in demand planning, purchase order management, and sales analysis. We also welcome experience with e- commerce merchandising and omnichannel retailing. • Knowledge of retail math and key merchandising metrics (sell- through, gross margin, stock turnover rate)
Job Title: Fashion Consultant – AMPM Locations: Delhi-NCR – Khan Market & The Kila (Mehrauli) Also hiring for International Trunk Shows – Based out of Khan Market store but open to international travel Salary Range: ₹4.80 – ₹6.00 LPA (CTC) Job Description We are hiring Fashion Consultants for our Delhi-NCR stores and upcoming international trunk shows. This is a customer-facing role for individuals with excellent styling sense, luxury retail etiquette, and the ability to deliver high-quality customer experiences. Key Responsibilities Driving Sales: Actively work towards achieving individual and store sales targets Utilize effective sales techniques to maximize sales opportunities Engage with customers in a friendly and professional manner Understand customer needs and preferences to provide personalized product & styling recommendations Maintain thorough knowledge of all products and collections (including new arrivals & seasonal collections) Track and strive to improve key sales KPIs – AOV, UPT, Conversion Rates Customer Experience: Greet and assist customers promptly and courteously upon arrival Guide customers throughout their shopping journey, from inquiry to final purchase Ensure fitting rooms are clean and ready Assist with try-ons, fit, and styling Maintain a welcoming store environment with the right music, fragrance, and temperature Ensure a smooth and pleasant checkout and packaging experience, reflecting the brand’s luxury image Product Feedback: Gather specific customer feedback and relay to store manager Stay updated on fashion trends and customer preferences to guide product recommendations Visual Merchandising: Maintain visually appealing and organized product displays per VM guidelines Assist with window display updates to reflect collections and promotions Inventory Management: Monitor and replenish stock levels on the shop floor Assist in receiving, ironing, and displaying new inventory Keep the stockroom organized for easy retrieval Store Uniform & Grooming: Follow the brand’s uniform and grooming standards Maintain personal presentation that reflects the luxury positioning of AMPM Team Collaboration: Collaborate with fellow stylists and share responsibility for store performance Attend regular training and team meetings on products, styling, and store policies Store Operations: Assist in store opening and closing procedures Follow proper cash handling protocols (Storage & Deposit) Maintain cleanliness and organization per daily checklists Who Should Apply 1–5 years experience in fashion, lifestyle, or luxury retail Strong communication and styling skills Well-groomed and customer-service oriented Comfortable with international travel (for trunk show roles) Based in Delhi-NCR or willing to relocate
JOB DESCRIPTION Customer Interaction & Service Delivery Respond promptly and professionally to customer inquiries via phone, email, chat, and social media. Handle product-related questions with in-depth knowledge of the brand’s collections, materials, sizing, and styling advice. Provide personalized service to high-value clients and handle sensitive issues with discretion and poise. Maintain a warm, respectful tone that aligns with luxury brand communication. Order & Complaint Management Assist customers with online order placement, tracking, delivery issues, returns, and refunds. Handle escalations, complaints, or delays empathetically and resolve them within set SLAs. Proactively communicate updates to customers regarding delays, product unavailability, or shipment issues. Data Management & Reporting Maintain accurate records of interactions using CRM and ticketing tools. Create, update, and circulate daily/weekly/monthly reports using Microsoft Excel (e.g., complaints summary, TAT reports, return trends, customer satisfaction metrics). Analyze customer behaviour trends and frequently asked issues to improve service quality. Internal Coordination Liaise with the logistics, warehouse, and e-commerce teams to ensure timely resolution of operational issues. Work closely with the merchandising team to stay updated on product availability and new launches. Collaborate with the digital and social media teams to manage customer queries from social platforms. Brand Representation Uphold the brand’s image in all interactions and uphold confidentiality and sensitivity in all client communications. Maintain grooming standards and professional decorum, especially while interacting with VIP or celebrity clientele. Required Skills & Qualifications: Bachelor’s degree in any discipline; a background in fashion, retail, or communications is a plus. 1–3 years of customer service experience, preferably in the luxury fashion, retail, or e-commerce industry. Proficiency in Microsoft Excel – VLOOKUP, Pivot Tables, and report preparation. Excellent communication skills in English (verbal and written); proficiency in Hindi. Comfortable with rotational shifts, including weekends and public holidays. Familiarity with CRM and customer support tools (e.g., Chatwoot, Bitespeed, Wati, etc.). High attention to detail, problem-solving ability, and a strong sense of ownership. Nice to Have: Experience dealing with high-net-worth customers or clients in a luxury setting. Knowledge of fashion trends, styling, and luxury products. Exposure to omnichannel support environments (phone, email, chat, social).
Job Description Responsible for end-to-end buying and planning activities including seasonal range assortment, OTB planning, sales trend analysis, and inventory management. The role involves preparing sell-through reports, managing stock allocation and replenishment, and driving liquidation strategies for slow-moving inventory. Works closely with production teams to monitor the TNA calendar and ensure timely product deliveries. Collaborates with cross-functional departments such as design, sales , marketing, and warehouse to support smooth product lifecycle execution and achieve business objective. Key Responsibilities: 1.Buying : • Identify and select products that align with the company’s merchandising strategy and customer demand. • To finalize the Buy order quantity and MRP finalization • Analyze market trends, competitorstrategies, and customer preferences to make informed buying decisions. • Manage purchase orders, ensuring timely procurement and stock availability. 2.Merchandise Planning & Inventory Management: • Develop seasonal and annual merchandise range plans based on sales forecasts and customer preferences. • Monitor inventory levels to optimize stock turnover and reduce markdowns. • Coordinate with supply chain and warehouse teams to ensure efficient stock movement and replenishment • Utilize data analytics to identify slow-moving and fast- selling products, through analyzing weekly sell thru performance. • Create and monitor OTB plans across categories to ensure effective budget utilization and efficient stock flow and minimize over buying. • Allocation Planning : Execute store wise product allocation and replenishment plans to maintain ideal stock level across all retail and online channels. 3.Sales & Performance Analysis: • Analyse sales performance, profitability, and key merchandising metrics to make data-driven decisions. • Identify underperforming categories and recommend action plans for improvement. Work closely with marketing and store teams to align promotions and productlaunches with sales strategies. 4.Collaboration & Coordination: • Work closely with teams like production, warehouse, design, sales, and marketing to curate product assortments. • Coordinate with retail operations to ensure smooth execution of merchandising plansin stores or online. • Partner with finance to manage budgets, pricing strategies, and margin optimization. Key Skills & Competencies • Strong analytical and forecasting skills for demand planning and sales projections. • Ability to handle multi-category planning. • Understanding of retail buying cycles, trends, and pricing strategies. • Strong communication, collaboration, and decision-making skills. • Proficiency in Microsoft Excel & other inventory management software. Qualifications & Experience • Bachelor’s / Master’s degree in Merchandising, Fashion or a related field • 5+ years of experience in buying, planning, or merchandising in Luxury retail, fashion, or a related industry. • Experience in demand planning, purchase order management, and sales analysis. We also welcome experience with e- commerce merchandising and omnichannel retailing. • Knowledge of retail math and key merchandising metrics (sell- through, gross margin, stock turnover rate)
Job Description Responsible for end-to-end buying and planning activities including seasonal range assortment, OTB planning, sales trend analysis, and inventory management. The role involves preparing sell-through reports, managing stock allocation and replenishment, and driving liquidation strategies for slow-moving inventory. Works closely with production teams to monitor the TNA calendar and ensure timely product deliveries. Collaborates with cross-functional departments such as design, sales , marketing, and warehouse to support smooth product lifecycle execution and achieve business objective. Key Responsibilities: 1.Buying : Identify and select products that align with the companys merchandising strategy and customer demand. To finalize the Buy order quantity and MRP finalization Analyze market trends, competitorstrategies, and customer preferences to make informed buying decisions. Manage purchase orders, ensuring timely procurement and stock availability. 2.Merchandise Planning & Inventory Management: Develop seasonal and annual merchandise range plans based on sales forecasts and customer preferences. Monitor inventory levels to optimize stock turnover and reduce markdowns. Coordinate with supply chain and warehouse teams to ensure efficient stock movement and replenishment Utilize data analytics to identify slow-moving and fast- selling products, through analyzing weekly sell thru performance. Create and monitor OTB plans across categories to ensure effective budget utilization and efficient stock flow and minimize over buying. Allocation Planning : Execute store wise product allocation and replenishment plans to maintain ideal stock level across all retail and online channels. 3.Sales & Performance Analysis: Analyse sales performance, profitability, and key merchandising metrics to make data-driven decisions. Identify underperforming categories and recommend action plans for improvement. Work closely with marketing and store teams to align promotions and productlaunches with sales strategies. 4.Collaboration & Coordination: Work closely with teams like production, warehouse, design, sales, and marketing to curate product assortments. Coordinate with retail operations to ensure smooth execution of merchandising plansin stores or online. Partner with finance to manage budgets, pricing strategies, and margin optimization. Key Skills & Competencies Strong analytical and forecasting skills for demand planning and sales projections. Ability to handle multi-category planning. Understanding of retail buying cycles, trends, and pricing strategies. Strong communication, collaboration, and decision-making skills. Proficiency in Microsoft Excel & other inventory management software. Qualifications & Experience Bachelors / Masters degree in Merchandising, Fashion or a related field 5+ years of experience in buying, planning, or merchandising in Luxury retail, fashion, or a related industry. Experience in demand planning, purchase order management, and sales analysis. We also welcome experience with e- commerce merchandising and omnichannel retailing. Knowledge of retail math and key merchandising metrics (sell- through, gross margin, stock turnover rate) Show more Show less
JOB DESCRIPTION Customer Interaction & Service Delivery Respond promptly and professionally to customer inquiries via phone, email, chat, and social media. Handle product-related questions with in-depth knowledge of the brand’s collections, materials, sizing, and styling advice. Provide personalized service to high-value clients and handle sensitive issues with discretion and poise. Maintain a warm, respectful tone that aligns with luxury brand communication. Order & Complaint Management Assist customers with online order placement, tracking, delivery issues, returns, and refunds. Handle escalations, complaints, or delays empathetically and resolve them within set SLAs. Proactively communicate updates to customers regarding delays, product unavailability, or shipment issues. Data Management & Reporting Maintain accurate records of interactions using CRM and ticketing tools. Create, update, and circulate daily/weekly/monthly reports using Microsoft Excel (e.g., complaints summary, TAT reports, return trends, customer satisfaction metrics). Analyze customer behaviour trends and frequently asked issues to improve service quality. Internal Coordination Liaise with the logistics, warehouse, and e-commerce teams to ensure timely resolution of operational issues. Work closely with the merchandising team to stay updated on product availability and new launches. Collaborate with the digital and social media teams to manage customer queries from social platforms. Brand Representation Uphold the brand’s image in all interactions and uphold confidentiality and sensitivity in all client communications. Maintain grooming standards and professional decorum, especially while interacting with VIP or celebrity clientele. Required Skills & Qualifications: Bachelor’s degree in any discipline; a background in fashion, retail, or communications is a plus. 1–3 years of customer service experience, preferably in the luxury fashion, retail, or e-commerce industry. Proficiency in Microsoft Excel – VLOOKUP, Pivot Tables, and report preparation. Excellent communication skills in English (verbal and written); proficiency in Hindi. Comfortable with rotational shifts, including weekends and public holidays. Familiarity with CRM and customer support tools (e.g., Chatwoot, Bitespeed, Wati, etc.). High attention to detail, problem-solving ability, and a strong sense of ownership. Nice to Have: Experience dealing with high-net-worth customers or clients in a luxury setting. Knowledge of fashion trends, styling, and luxury products. Exposure to omnichannel support environments (phone, email, chat, social).
Job Description Responsible for end-to-end buying and planning activities including seasonal range assortment, OTB planning, sales trend analysis, and inventory management. The role involves preparing sell-through reports, managing stock allocation and replenishment, and driving liquidation strategies for slow-moving inventory. Works closely with production teams to monitor the TNA calendar and ensure timely product deliveries. Collaborates with cross-functional departments such as design, sales , marketing, and warehouse to support smooth product lifecycle execution and achieve business objective. Key Responsibilities: 1.Buying : • Identify and select products that align with the company’s merchandising strategy and customer demand. • To finalize the Buy order quantity and MRP finalization • Analyze market trends, competitorstrategies, and customer preferences to make informed buying decisions. • Manage purchase orders, ensuring timely procurement and stock availability. 2.Merchandise Planning & Inventory Management: • Develop seasonal and annual merchandise range plans based on sales forecasts and customer preferences. • Monitor inventory levels to optimize stock turnover and reduce markdowns. • Coordinate with supply chain and warehouse teams to ensure efficient stock movement and replenishment • Utilize data analytics to identify slow-moving and fast- selling products, through analyzing weekly sell thru performance. • Create and monitor OTB plans across categories to ensure effective budget utilization and efficient stock flow and minimize over buying. • Allocation Planning : Execute store wise product allocation and replenishment plans to maintain ideal stock level across all retail and online channels. 3.Sales & Performance Analysis: • Analyse sales performance, profitability, and key merchandising metrics to make data-driven decisions. • Identify underperforming categories and recommend action plans for improvement. Work closely with marketing and store teams to align promotions and productlaunches with sales strategies. 4.Collaboration & Coordination: • Work closely with teams like production, warehouse, design, sales, and marketing to curate product assortments. • Coordinate with retail operations to ensure smooth execution of merchandising plansin stores or online. • Partner with finance to manage budgets, pricing strategies, and margin optimization. Key Skills & Competencies • Strong analytical and forecasting skills for demand planning and sales projections. • Ability to handle multi-category planning. • Understanding of retail buying cycles, trends, and pricing strategies. • Strong communication, collaboration, and decision-making skills. • Proficiency in Microsoft Excel & other inventory management software. Qualifications & Experience • Bachelor’s / Master’s degree in Merchandising, Fashion or a related field • 5+ years of experience in buying, planning, or merchandising in Luxury retail, fashion, or a related industry. • Experience in demand planning, purchase order management, and sales analysis. We also welcome experience with e- commerce merchandising and omnichannel retailing. • Knowledge of retail math and key merchandising metrics (sell- through, gross margin, stock turnover rate)
Role Summary The Customer Support Manager will oversee the day-to-day operations of the customer support team, ensuring that clients receive premium service aligned with our luxury standards. This includes direct customer service oversight, managing team schedules (rotas), tracking KPIs/KRAs, coaching the support team, and improving systems and processes. Key Responsibilities Customer Service Management Oversee all customer service operations for international markets across multiple channels (email, chat, social, and other platforms). Ensure all interactions reflect the tone, attention to detail, and care expected of a luxury brand. Personally manage escalations, VIP clients, and sensitive cases with discretion and professionalism. Team Leadership & Development Lead, coach, and motivate a high-performing support team. Conduct regular team meetings, one-on-one check-ins, and performance reviews. Maintain a positive, service-oriented team culture that aligns with brand values. Ensure team product knowledge is up-to-date through regular training sessions. Rota & Scheduling Manage team scheduling to ensure appropriate coverage across time zones, weekends, and peak seasons. Plan and maintain monthly rotas and shift calendars. Coordinate leave requests, absences, and back-up coverage to maintain SLA compliance. KPI/KRA Tracking & Reporting Define and track Key Result Areas (KRAs) and Key Performance Indicators (KPIs) for all support team members. Monitor metrics such as response time, resolution time, ticket backlog. Generate weekly/monthly reports for leadership and make data-driven recommendations for improvement. Process Improvement & Cross-functional Coordination Identify recurring issues and work with tech, logistics, and product teams to resolve root causes. Collaborate with e-commerce, warehousing, and fulfillment partners to ensure a seamless post-purchase experience. Recommend and help implement tools or process changes to improve efficiency and service quality. Required Skills & Experience 3+ years of customer service experience, with at least 2 years in a managerial role , ideally within luxury retail, fashion, or e-commerce . Strong experience handling international clientele and understanding cultural nuances. Excellent English communication skills—written and verbal (other languages a plus). Proven ability to manage a support team , including scheduling, coaching, and performance tracking. Proficiency in using CRM platforms and basic analytics/reporting tools. Strong organizational and time management skills, especially in rota planning and shift coordination . Calm, solution-focused, and proactive in high-pressure or high-value client situations. Deep understanding of the luxury service mindset : discretion, detail, and personalization.