Customer support (lifesciences background, freshers preferred)

Patient Experience Executive

Key Responsibilities:

Customer Interaction & Support

• Serve as the primary point of contact for patients and customers.
  

• Address queries through calls, emails, or in-person visits in a timely and professional manner.
  

• Manage patient onboarding and explain processes or product usage clearly.
  

• Conduct demos or walkthroughs of Litemed services and platforms when required.
  

Complaint Handling & Resolution

• Record, track, and resolve patient concerns or complaints efficiently.
  

• Coordinate with internal teams (Operations, Clinical, and Technical) for quick resolution.
  

• Maintain clear communication with customers until the issue is fully resolved.
  

Feedback & Continuous Improvement

• Gather and document patient feedback to assess satisfaction levels and identify improvement areas.
  

• Support the implementation of process improvements to enhance patient experience.
  

• Prepare periodic reports on common issues, resolutions, and feedback trends.
  

Relationship Management

• Build and maintain strong relationships with patients and client representatives.
  

• Follow up with customers post-service to ensure satisfaction and retention.
  

• Promote trust and a positive image of Litemed through proactive service.
  

Administrative & Reporting Support

• Maintain accurate records of interactions and transactions in CRM systems.
  

• Assist in compiling reports on patient engagement, feedback, and service quality metrics.
  

• Support other operational or customer-related initiatives as assigned.
  

Education & Experience:

• Bachelor’s degree in Healthcare, Business Administration, or a related field.
  

• 0-1 years of experience in customer success, patient relations, or client servicing (preferably in healthcare, wellness, or medical device industry).
  

Key Skills:

• Excellent communication and interpersonal skills.
  

• Strong problem-solving and conflict resolution ability.
  

• Good understanding of customer experience management.
  

• Proficiency in MS Office and CRM tools.
  

• Highly organized with attention to detail.
  

• Empathetic, patient, and customer-focused mindset.