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Fusion CX
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Customer Support

Customer Support

Fusion CX

0 - 2 years

2 - 4 Lacs

howrah

Posted:None| Platform:

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Skills Required

bpo training training delivery employee development customer support customer service customer experience ms office reporting tools recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Trainer Jobs in Howrah Customer Support Fusion CX Careers Trainer Customer Support Howrah, India

Fusion CX is hiring an experienced Trainer to join our dynamic Howrah operations team. If you are a graduate with at least two years of training experience in customer support or BPO processes and passionate about developing talent, this is your opportunity to make an impact in a company that values people and performance. Whether you are looking for a trainer job vacancy Howrah, seeking a leadership track in customer support training, or aiming to grow with a people-first CX brand, apply now.

Job Description Trainer (Howrah)

Key Responsibilities

Conduct new hire training, refreshers, and upskilling sessions for customer support teams
Align training programs with process guidelines, service goals, and client standards
Facilitate interactive, learner-focused sessions to ensure engagement and retention
Track trainee performance and provide ongoing coaching during and after training
Maintain accurate training reports, performance trackers, and feedback logs
Collaborate with operations and QA teams to measure training effectiveness
Deliver floor support and drive continuous learning through regular refreshers

Job Requirements Trainer (Howrah)

Graduate in any discipline (mandatory)
Minimum two years of training experience in a voice-based BPO or customer service environment
Strong facilitation and presentation skills
Excellent classroom and group management abilities
Ability to adapt training delivery to suit diverse learning styles
Proficient with MS Office and basic reporting tools
Knowledge of performance metrics and call center standards is a plus

Why Join Fusion CX?

At Fusion CX, we believe that training is the cornerstone of exceptional customer experience. As part of our Howrah training team, you will play a critical role in shaping performance and fostering success.

Be part of a high-performing team that values development and accountability
Enjoy a supportive work culture with access to tools, mentorship, and growth paths
Experience a work environment that prioritizes employee development and empowerment
Join a company where trainers are respected as leaders and enablers of change
Work in a well-connected, modern office facility in Howrah

Looking for a meaningful trainer role or job vacancy Howrah in the customer service sector? Apply now and grow with Fusion CX.

Upload your CV/resume or any other relevant file. Max. file size: 64 MB.

Trainer Customer Support Howrah, India

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