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Customer Support Executive

Customer Support Executive

Zil Money

0 years

0 Lacs

Manjeri, Kerala, India

Posted:1 week ago| Platform:

Apply

Skills Required

support chat analyze report testing marketing training software crm communication

Work Mode

Remote

Job Type

Full Time

Job Description

Responsibilities Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives Requirements and skills Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Any graduation Show more Show less

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Zil Money

zilmoney.com

Financial Services

San Jose California

201-500 Employees

13 Jobs

Key People

Vikas M. Aggarwal

CEO
Gaurav Singh

CTO

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