Customer Support Executive

We're Hiring: Customer Experience Executive at Zavya (Gurugram)

At Zavya, we’re not just looking for someone to answer calls and respond to chats, we’re looking for someone who thrives on solving problems, champions customer happiness, and brings a solutions-first mindset to the table every day.

Join us if you:

* Don't stop at pointing out issues, but own and solve them

* See calls and chats as core to understanding our customers, not just tasks to check off

* Want to be part of strategic initiatives that shape the customer journey

* Bring creative thinking and customer-first instincts to every interaction

Then you might be the teammate we’re looking for.

What You'll Do:

* Deliver delightful customer experiences through calls and chats

* Resolve queries with empathy and efficiency

* Collaborate across teams to improve CX touchpoints

* Track insights, identify gaps, and contribute to process improvements

* Help build a support system that genuinely cares about customers

What You Bring:

* 2+ years of customer support experience

* Excellent communication and people skills

* Proficiency with CRM tools, Excel, and MS Office Suite

* A go-getter attitude and strong ownership mindset

* Experience in Sales, along with Customer Experience, will also be considered.

Perks & Benefits:

* Competitive performance bonuses

* Exclusive WORK FROM HOME Benefits

* Opportunities to grow with a fast-paced, customer-centric brand

📍Location: Gurugram

💼Full-time | Customer Experience Team

Salary: 4-5 LPA (Flexible based on Exceptional Skills)

📩Apply on the link below if you want to ditch the waiting list-

Join us if you're ready to go beyond "support" and truly shape the Zavya customer experience.

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