Customer Support Executive

Wsne Consulting

0 - 1 years

4 - 9 Lacs

gurgaon haryana india

Posted:3 weeks ago| Platform: Foundit logo

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Skills Required

customer service problem solving communication active listening technical support empathy multi-tasking

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Serve as the first point of contact for customer inquiries via phone, email, or chat.
Provide accurate and timely information regarding products, services, and policies.
Troubleshoot and resolve customer issues, including technical problems and complaints.
Maintain detailed records of customer interactions, transactions, comments, and complaints.
Ensure all customer inquiries are logged and followed up within the company's defined service levels.
Collaborate with internal teams (technical support, sales, etc.) to resolve complex issues.
Provide feedback and suggestions for process improvements based on customer interactions.
Maintain a positive and empathetic attitude while managing customer concerns.
Handle escalated customer issues with professionalism and a problem-solving approach.
Assist with the preparation of reports on customer feedback, trends, and common issues.
Promote company products and services based on customer needs.
Follow up with customers to ensure satisfaction after resolving issues.

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