Customer Support Executive

Job Title: Calling Executive – Event Management (Royal Event Management)

Location: 1, Pocket C, Sector 17 Dwarka, Dwarka, Delhi, 110075

About Us

At Royal Event Management, we believe every event deserves a touch of regality. From intimate gala evenings to grand corporate functions, we weave creativity, precision, and emotion into experiences that leave a lasting impression.

Role Overview

As our Calling Executive, you'll be the eloquent first point of contact—skillfully converting inquiries into booked events. Your excellent English, persuasive charm, and impeccable professionalism will help forge strong client relationships and elevate every conversation into an opportunity.

Key Responsibilities

• Handle inbound inquiry calls with warmth, clarity, and confidence, guiding prospects toward event solutions.
• Present event packages, tailor services to client needs, and convert leads to confirmed bookings.
• Establish rapport, empathize effectively, and anticipate client needs with excellent active listening.
• Collaborate with internal teams (creative, logistics, operations) to align client expectations with delivery.
• Diligently document client details, preferences, and follow-up plans in the CRM.
• Work proactively to meet call-to-conversion targets while exceeding client satisfaction.

Essential Skills & Qualifications

Based on industry insights into event management essentials, your expertise should span:

• People Skills & Communication

Comfortable engaging diverse stakeholders, conveying warmth, confidence, and clarity. Effective listening and empathy are critical. Torrens University AustraliaEventbrite

• Problem-Solving & Adaptability

Stay composed under pressure, rapidly address changing requirements, and pivot strategies when unforeseen challenges arise. Torrens University AustraliaCventEventbrite

• Attention to Detail & Organizational Skills

Manage multiple leads and follow-ups meticulously; handle schedules, preferences, and event specifics with precision. Torrens University AustraliaIndeed

• Tech Savviness

Familiarity with call-handling tools, CRM software, and basic event planning platforms enhances efficiency in a digitally-driven environment. Cventniemindia.com

• Creativity & Client Focus

Offer thoughtful suggestions that elevate ideas—whether themed events, unique touches, or personalized experiences. Torrens University AustraliaStudy Tourism

• Time Management & Multitasking

Balance inquiry handling, scheduling follow-ups, and staying updated across projects—efficiently and effectively. IndeedIndeed

• Negotiation & Persuasion

When discussing packages or pricing, advocate for value gracefully and confidently. CventIndeed

What We Offer

• A dynamic, creative workplace where every day brings new possibilities.
• Opportunities to be part of memorable events—corporate, celebratory, and beyond.
• Learning growth, mentorship, and the chance to develop your event-savvy voice.

Job Type: Full-time

Pay: Up to ₹15,000.00 per month

Work Location: In person