Customer Support Executive

The Role

• Position Title: Customer Support Executive
• Work Location: Thane, Maharashtra, India
• Work Schedule: Monday to Saturday, 9 AM – 6 PM
  

Job Summary/Description

• We are looking for a dedicated and customer-focused Service Executive with relevant healthcare experience to join our support team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction.
  

Responsibilities/Duties

• Respond promptly to customer queries via phone, email, or chat
• Provide accurate, valid, and complete information using the right methods/tools
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution
• Maintain records of customer interactions, process customer accounts, and file documents
• Coordinate with internal departments to resolve customer issues
• Follow communication procedures, guidelines, and policies
• Identify and assess customers’ needs to achieve satisfaction
• Create weekly dashboard for customer complaints, issues, and resolutions
  

Ideal Profile

Qualifications

• Graduate in any healthcare domain (preferred)
• Language proficiency: Good English communication and technically sound
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and interpersonal skills
• Ability to multi-task, prioritize, and manage time effectively
  

What's on Offer?

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Attractive Salary & Benefits