Customer Support Executive

Minus clinic

1 - 3 years

2 - 3 Lacs

india

Posted:6 hours ago| Platform: GlassDoor logo

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Skills Required

support scheduling crm service membership zones healthcare communication

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Greet and assist clients with warmth and professionalism.
Handle inbound calls, WhatsApp messages, and emails for appointment scheduling and follow-ups.
Maintain accurate client records and update the CRM system.
Coordinate with the sales and therapist teams to ensure timely service delivery.
Manage client feedback, concerns, and complaints effectively and escalate when required.
Support clinic promotions and membership renewal campaigns.
Follow up with prospective clients to convert leads into appointments.
Ensure the reception area and client waiting zones are neat, organized, and welcoming.

Required Qualifications:

Bachelor’s degree or diploma (preferred in Hospitality, Administration, or similar field).
1–3 years of experience in customer service, preferably in wellness, healthcare, or hospitality sectors.
Excellent communication (English & local language), interpersonal, and problem-solving skills.
Proficiency in MS Office and CRM software.
Pleasant personality with a client-centric approach.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

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