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Wedtree Estore
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Customer Support Executive

Customer Support Executive

0 - 3 years

|

1 - 3 Lacs

Chennai

Posted:2 weeks ago| Platform:

Apply

Skills Required

Good Communication In English Blended Process Voice Process Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles & Responsibilities : Respond to customer queries via phone, email, chat, or social media in a professional and timely manner. Provide accurate information about products, services, and company policies. Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. Escalate unresolved issues to the appropriate internal teams and ensure timely follow-up. Maintain a deep understanding of company products/services to provide knowledgeable support. Gather customer feedback and share insights with the team to improve service quality. Preferred candidate profile Excellent Communication Skills (Verbal & Written) Active Listening Problem-Solving Abilities Product/Service Knowledge Solution oriented

More Jobs at Wedtree Estore

Customer Support Executive

Chennai

Experience: Not specified

INR 1 - 3 Lacs

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