Customer Support Executive

About Us:

At Urban Plant, we’re on a mission to make homes greener and happier! From stylish planters to healthy plants and plant care essentials, we bring nature closer to people’s lives. We’re looking for a Customer Support Executive who’s passionate about helping customers, solving problems, and being the friendly voice of our brand.

Role Overview:

As a Customer Support Executive, you’ll be the first point of contact for our customers—providing exceptional service, handling queries, resolving issues, and ensuring a smooth post-purchase experience.

Key Responsibilities:

• Respond promptly to customer inquiries via email, chat, and phone.
• Handle product-related questions, order tracking, and after-sales support.
• Coordinate with the operations and logistics team to resolve delivery or product issues.
• Maintain accurate records of customer interactions.
• Collect feedback and share insights with the team to improve service quality.
• Ensure customer satisfaction and contribute to building strong, long-term relationships.

Requirements:

• Bachelor’s degree or equivalent.
• 0–2 years of experience in customer service (Freshers with great communication skills are welcome!).
• Excellent written and verbal communication in English & Hindi.
• Strong problem-solving and multitasking abilities.
• Empathetic, patient, and positive attitude.
• Basic knowledge of e-commerce platforms (Shopify, Amazon, etc.) is a plus.

Why Join Urban Plant?

• Be part of a growing sustainable lifestyle brand.
• Friendly and collaborative team culture.
• Opportunities to learn and grow within the company.

How to Apply:

If you love helping people and have a thing for plants (or just great service!), we’d love to hear from you.

Send your resume to hr@urbanplant.in with the subject line: Customer Support Executive – [Your Name]