Customer Support Executive

2 years

0 Lacs

Posted:14 hours ago| Platform: Linkedin logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Location: Noida, Sector 63 | Work From Office

Timing: 10 AM – 7 PM | Monday to Saturday


About Unicliff

Unicliff provides comprehensive EdTech learning experiences through online courses that help learners upgrade skills and secure better opportunities. Our mission is to deliver smooth learning journeys with reliable and empathetic customer support.

Website: www.unicliff.in


Role Objective

We are seeking a Customer Support Executive who will ensure a seamless post-enrollment experience by handling learner queries with patience, accuracy, and customer empathy.


Key Responsibilities

  • Handle learner concerns through Phone, Email & Zoho Help Desk
  • Provide prompt guidance related to course access, payments, and technical issues
  • Maintain SLA for response and resolution times
  • Document interactions and update CRM/Help Desk records
  • Coordinate with internal teams to escalate and resolve complex issues
  • Maintain learner satisfaction through positive communication


Eligibility & Requirements

  • Graduate in any field (Freshers encouraged to apply)
  • 0–2 years in Customer Support or Telecalling (preferred)
  • Strong communication and active listening skills
  • Hindi & English proficiency
  • Problem-solving attitude with calm handling of concerns


Compensation & Growth

• ₹15,000 – ₹30,000/month (based on experience)

• Performance-based progression opportunities


Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

noida, gurugram, greater noida, delhi / ncr