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Nibav Lifts
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Customer Support Executive - Telugu

Customer Support Executive - Telugu

Nibav Lifts

1 - 4 years

2 - 4 Lacs

chennai

Posted:None| Platform:

Apply

Skills Required

customer service after sales service customer support customer care customer complaints customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Designation : CRM - Telugu/ Kannada

Location: Chennai

Years of exp: 1-4 years

Roles & Responsibilities

Building and maintaining relationships with clients and key personnel
Contact clients via calls, emails, or meetings to ensure they are satisfied with

purchased products/services

Escalating and resolving areas of concern as raised by clients
Conducting business reviews to ensure clients are satisfied with their products and

services

Alerting the sales team regarding opportunities for further sales within key clients
Liaising with internal departments to ensure client needs are fulfilled effectively
Understanding key customer individual needs and addressing those
Follow-up with clients for an annual maintenance contract
Payment collections as per schedule
Weekly/monthly/quarterly report generation based on the KPIs

Requirements:

Fresher to 4 years of experience
Excellent communication skills in English and Hindi
Internship experience in relevant domain is added advantage
Good relationship management and networking skills
Pleasing personality with the ability to understand client needs and also execute the

same

Who enjoys working in a highly charged environment
Well versed in MS Office- Excel/Word/PowerPoint
Excellent interpersonal and communication skills
A team player with leadership skills
Maintain a positive attitude focused on customer satisfaction

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