Customer Support Executive

Description We are seeking a Customer Support Executive to join our team in India. This role is ideal for freshers/entry-level candidates looking to start their career in customer service. The successful candidate will be responsible for providing high-quality support to our customers, ensuring their inquiries are resolved efficiently and effectively. Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate, valid, and complete information by using the right methods/tools. Identify and assess customers needs to achieve satisfaction. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Maintain detailed records of customer interactions and transactions. Collaborate with team members and other departments to enhance the customer experience. Skills and Qualifications Excellent verbal and written communication skills in English. Proficient in using customer support software and tools. Strong problem-solving skills and the ability to think analytically. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Familiarity with CRM systems and practices is a plus. Patience and empathy for customers, with a passion for delivering exceptional service.