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Silveric
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Customer Support Executive

Customer Support Executive

Silveric

0 - 31 years

1 - 2 Lacs

ramgopal pet hyderabad

Posted:5 days ago| Platform: Apna logo

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Skills Required

support service management dispatch report logistics resolve reporting crm excel reports marketing

Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities – Customer Service / Support Executive Order Management Confirm COD (Cash on Delivery) orders with customers before dispatch. Follow up on NDR (Non-Delivery Report) orders to ensure re-attempts or updated addresses. Coordinate with logistics partners for smooth order fulfillment and delivery updates. Customer Interaction Handle customer enquiries via calls, emails, and WhatsApp. Resolve complaints, track orders, and provide accurate product/service information. Maintain a polite, empathetic, and solution-oriented approach with every customer. Lead Management (B2B) Attend to incoming bulk/corporate gifting queries. Share catalogues, quotations, and coordinate with the sales team for closures. Follow up consistently to ensure conversion of B2B leads. Record Keeping & Reporting Update CRM/Excel sheets with daily order confirmations, NDR status, and enquiry logs. Track common issues and escalate unresolved cases to the relevant department. Provide daily/weekly reports on customer calls, mails, and lead closures. Process Improvement Identify recurring customer pain points and suggest improvements. Work closely with operations/marketing to ensure customer feedback is implemented.

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Customer Support Executive