Customer Support Executive

About the Role: We are seeking a motivated and customer-centric Customer Service Representative (CSR) to join our growing team. In this role, you will be the first line of support for our valued customers, ensuring their questions and concerns are addressed promptly and professionally. This job is a Day Shift Job ​ Responsibility: ​ Manage and resolve customer complaints promptly and efficiently, ensuring customer satisfaction Identify and escalate complex or unresolved issues to supervisors for further resolution Provide accurate and detailed product and service information to customers, addressing their queries and concerns effectively Conduct thorough research using available resources to gather necessary information and resolve customer concerns Utilize applicable software to research, identify, and resolve customer complaints in a timely manner Document all support request information according to established standard operating procedures, maintaining accurate and organized records Recognize, document, and alert the management team of emerging trends in customer requests, enabling proactive problem-solving and service improvement Follow up with customer calls where necessary, ensuring complete resolution of their issues and providing updates on the status of their requests Complete reports on customer interactions, performance metrics, and other relevant data, contributing to data-driven decision-making Perform other duties as assigned, such as participating in training programs, assisting with special projects, and providing support to colleagues Effectively communicate with customers, demonstrating empathy and building rapport