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Serine Pharma Private Limited
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Customer Support Executive

Customer Support Executive

Serine Pharma Private Limited

0 - 31 years

1 - 2 Lacs

Ganeshguri Guwahati

Posted:1 month ago| Platform: Apna logo

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Skills Required

support service communication chat billing troubleshooting transactions efficiency

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a Customer Support Associate to join our team and provide outstanding service to our customers. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction across various communication channels. Key Responsibilities:Respond to customer queries via phone, email, chat, or social media in a timely and professional manner. Assist customers with product/service inquiries, complaints, billing issues, and troubleshooting. Maintain accurate records of customer interactions, transactions, comments, and complaints. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to appropriate internal teams or senior staff. Provide feedback on the efficiency of the customer service process. Stay updated with company products, services, and policies. Meet personal/team performance targets and customer service KPIs.

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Customer Support Executive