Customer Support Executive

0 - 3 years

1 - 4 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

In this help desk position you will be required to answer and resolve incoming calls from different Global Member firm employees and solve queries related to Payroll, Time & expense, Benefits and all other Talent (HR) related issues.

Roles and Responsibilities :

  • Answering incoming calls in a call center environment and meeting the key performance indicators such as knowledge usage, customer satisfaction, and call quality which includes participating in individual and group coaching sessions
  • Proper closure and/or escalation of tickets in a timely manner in accordance with the SLA guidelines
  • Flexibility in accepting different shift timings since the ISS One Team India 24x7x365.
  • Avoiding unscheduled time offs, as this would have major impact on our business. Excessive use of taking unapproved leaves would lead to disciplinary action.

Experience :

Notice Period :

Work Location :

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