Customer Support Executive

Job Title: Customer Support Executive

Location: Ahmedabad (On-site)

Experience Required: 1–3 years

Industry: Personal Care, Beauty, Wellness, or Consumer Electronics

Company Description

PROTOUCH is India’s first personal care-focused consumer appliances brand. We bring salon-like experiences home with high-performance beauty devices that simplify daily routines. Our mission is to make advanced grooming and skincare more accessible, tech-enabled, and customer-friendly.

Role Overview

We’re looking for a polite, problem-solving, and people-first Customer Support Executive to be the voice of the brand. In this full-time, on-site role based in Ahmedabad, you’ll interact with customers across platforms (calls, WhatsApp, email, social), ensuring fast, accurate, and empathetic resolution to their queries, concerns, or feedback.

Key Responsibilities

Handle inbound & outbound customer queries via phone, email, WhatsApp, and chat

Resolve product issues, warranty claims, order tracking, and returns

Coordinate with internal teams (logistics, tech, marketing) for smooth resolutions

Maintain CRM records, update tickets, and track complaint status

Provide timely follow-ups to ensure complete customer satisfaction

Document FAQs, support processes, and identify recurring pain points

Work with the CX lead to improve overall support experience & feedback loops

Key Requirements

Experience

1–3 years in customer support, preferably in D2C, ecommerce, or consumer products

Skills

Strong verbal & written communication (Hindi + English mandatory)

Customer-first attitude with calm, solution-oriented thinking

Familiarity with CRM tools, support dashboards, and ticketing systems

Basic understanding of ecommerce flows (orders, returns, delivery tracking)

Mindset

Patient, empathetic, and approachable

Attention to detail and ability to multitask

Willingness to learn and grow in a dynamic, fast-paced team

What We Offer

A front-row seat to customer insights & brand-building

Collaborative culture with ownership and learning

Exposure to fast-growing D2C ecosystem

Opportunity to grow into senior support or CX roles