Customer Support Executive

We Are Hiring Customer Support Executive:

Role Overview

We are seeking a dedicated and customer-centric Support Executive to join our team. The primary focus of this role is to provide exceptional support to our end-customers, ensuring their satisfaction with our loan against mutual funds products and services.

Key Responsibilities and Accountabilities (KRAs)

1. Customer Support

Serve as the primary point of contact for customers seeking assistance

Provide prompt, accurate, and friendly responses to customer inquiries via phone, email,

and chat

Guide customers through the loan application, disbursement, and repayment processes

Address customer concerns and complaints with empathy and professionalism

2. Problem Resolution

Troubleshoot and resolve customer issues related to loan applications, disbursements, and

repayments

Escalate complex issues to appropriate internal teams and follow up to ensure timely

resolution

Maintain a comprehensive knowledge base of common issues and their solutions

3. Product Education

loan against mutual funds products and services to customers

Provide information on loan terms, interest rates, and repayment options

Assist customers in understanding their loan statements and account details

4. Customer Onboarding

Guide new customers through the account creation and verification process

Assist customers in completing their loan applications accurately

Ensure customers understand the documentation requirements and loan approval process

5. Feedback and Reporting

Collect and document customer feedback for product and service improvements

Maintain accurate records of all customer interactions and their outcomes

Compile regular reports on common customer issues, resolution times, and satisfaction

levels

Qualifications and Skills

• Bachelor's degree in any field; degree in Finance or Business Administration is a plus

• 1-3 years of experience in customer support, preferably in the financial services sector

• Basic understanding of mutual funds and loan products

• Excellent communication skills in English and Hindi; knowledge of other regional languages is a plus

• Strong problem-solving and analytical skills

• Proficiency in using customer support software and MS Office suite

• Ability to work in shifts, including weekends, as per business requirements

Personal Attributes

• Patient and empathetic with a strong customer-service orientation

• Ability to explain complex financial concepts in simple terms

• Detail-oriented with excellent organizational skills

• Quick learner with the ability to adapt to new technologies and processes

• Team player with the ability to work collaboratively in a fast-paced environment

• Passion for fintech and interest in the financial services industry

What We Offer

• Competitive salary and performance-based incentives

• Opportunities for professional growth and development

• Comprehensive training program to set you up for success

• Collaborative and innovative work environment

• Free lunch daily for our employees

Notice Period: Immediate Joiners

Work Mode : Work From Office/6days Office/saturdays Altenate/sunday fixedoff

Think your a good fit? Drop us a message swetham.xtreme@gmail.com /contact

:6302074876

Regards,

M.swetha

Senior Talent Acquisition Specialist