Customer Support Executive

Customer Support Executive- English

Office Location: Gurugram, Haryana ( On-site working)

Contact Person: HR Nilaya, or share your resume with 8826601004 & nilayanandini@policybazaar.com.

Interview Mode - Face to Face only (No Virtual rounds)

Working days- 6 days working with a roster off

Languages Preferred - English

Salary- 2.5 - 4 LPA

PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:

• Excellent communication skills (verbal and written).
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Prior experience in a call centre or customer support role is a plus.
• Freshers and experienced both can apply.
• Minimum education: Graduate.
• Salary package 2.5 LPA to 4 LPA.

What do we offer?

• Amazing work culture.
• Complete the Day shift.
• 6 Day working
• 1 Roster off
• Unlimited Incentives
• Good opportunity for career progression.
• GMC- Group medical coverage
• Gratuity is paid as per applicable law, which is over.

ISMS Responsibilities:

-Be aware and comply with the ISMS Policy, procedures, and objectives;

-Actively participate in ISMS exercises;

-Request access to information from their Team Leaders/ Executives;

-Report known and suspected security incidents to the IT Helpdesk.

-Protect the secrecy of passwords; and

-Protect information assets used by them against compromise of the confidentiality, integrity, or availability.

nilayanandini@policybazaar.com