Customer Support Executive

Job Description

Job Title: Customer Support Executive Location: PAN India - On-site Department: Customer Support / Voice & Non-Voice Process Reports To: Team Leader / Customer Service Manager Employment Type: Full-Time Job Summary: We are actively hiring for Customer Support Executives to join our fast-growing support team. The role is open to fresh graduates and 12th pass candidates with a minimum of 6 months of BPO or customer service experience. Applicants will be required to undergo SVAR/Versant Voice & Typing tests as part of the screening process. If you are customer-centric, fluent in English/Hindi, and looking for a stepping stone into the service industry, this is your opportunity. Key Responsibilities: Handle customer queries via voice calls, emails, or chats (Inbound/Outbound). Provide accurate information and resolve customer complaints promptly. Document customer interactions and maintain case history in CRM systems. Escalate complex issues to senior support or technical teams when needed. Meet or exceed KPIs such as AHT, CSAT, First Contact Resolution, etc. Ensure adherence to quality standards and processes. Attend product and soft skills training as scheduled. Eligibility Criteria: Educational Qualification: Minimum: 12th pass with 6+ months of BPO/customer service experience Preferred: Graduate in any stream (Freshers welcome) Experience: 0 to 2 years in voice/non-voice support (BPO/KPO preferred) Assessment Process: Candidates must successfully complete the following screening tests: ✅ SVAR/Versant Voice Test – To assess spoken English fluency and pronunciation ✅ Typing Speed & Accuracy Test – Minimum 25-30 WPM with 90%+ accuracy ✅ Communication Skills Round – HR and/or Ops evaluation Required Skills: Strong verbal and written communication in English and Hindi Regional language proficiency (e.g., Tamil, Telugu, Kannada, Marathi, Bengali) is a plus Typing speed: 25–30 WPM, with good accuracy Familiarity with MS Office, emails, and CRM tools Excellent listening, interpersonal, and conflict resolution skills Willingness to work in rotational shifts, including weekends and public holidays Job Type & Work Mode: Full-Time | 6 Days Working | 1 Rotational Off Work Location: PAN India On-Site (as per process/client location) Shift Timings: Rotational shifts – Day/Night based on process Flexible to work in weekends and holidays Salary & Benefits: Competitive salary based on experience and location Incentives based on performance (Monthly/Quarterly) Paid training, health benefits (ESI/PF), and career growth opportunities