Job Title: Customer Support Executive Location: PAN India - On-site Department: Customer Support / Voice & Non-Voice Process Reports To: Team Leader / Customer Service Manager Employment Type: Full-Time Job Summary: We are actively hiring for Customer Support Executives to join our fast-growing support team. The role is open to fresh graduates and 12th pass candidates with a minimum of 6 months of BPO or customer service experience. Applicants will be required to undergo SVAR/Versant Voice & Typing tests as part of the screening process. If you are customer-centric, fluent in English/Hindi, and looking for a stepping stone into the service industry, this is your opportunity. Key Responsibilities: Handle customer queries via voice calls, emails, or chats (Inbound/Outbound). Provide accurate information and resolve customer complaints promptly. Document customer interactions and maintain case history in CRM systems. Escalate complex issues to senior support or technical teams when needed. Meet or exceed KPIs such as AHT, CSAT, First Contact Resolution, etc. Ensure adherence to quality standards and processes. Attend product and soft skills training as scheduled. Eligibility Criteria: Educational Qualification: Minimum: 12th pass with 6+ months of BPO/customer service experience Preferred: Graduate in any stream (Freshers welcome) Experience: 0 to 2 years in voice/non-voice support (BPO/KPO preferred) Assessment Process: Candidates must successfully complete the following screening tests: ✅ SVAR/Versant Voice Test – To assess spoken English fluency and pronunciation ✅ Typing Speed & Accuracy Test – Minimum 25-30 WPM with 90%+ accuracy ✅ Communication Skills Round – HR and/or Ops evaluation Required Skills: Strong verbal and written communication in English and Hindi Regional language proficiency (e.g., Tamil, Telugu, Kannada, Marathi, Bengali) is a plus Typing speed: 25–30 WPM, with good accuracy Familiarity with MS Office, emails, and CRM tools Excellent listening, interpersonal, and conflict resolution skills Willingness to work in rotational shifts, including weekends and public holidays Job Type & Work Mode: Full-Time | 6 Days Working | 1 Rotational Off Work Location: PAN India On-Site (as per process/client location) Shift Timings: Rotational shifts – Day/Night based on process Flexible to work in weekends and holidays Salary & Benefits: Competitive salary based on experience and location Incentives based on performance (Monthly/Quarterly) Paid training, health benefits (ESI/PF), and career growth opportunities

This position is Open for PAN India Location Position Title: Sales Specialist / Executive Location: PAN India (Tier 1, Tier 2, Tier 3 cities) Salary Range: ₹4.0 LPA – ₹5.5 LPA (Includes performance bonus of ₹1 Lakh) + Incentives + Perks + TA + DA Education: Bachelor’s degree in any stream | Master’s/MBA preferred Experience: Minimum 2–3 years in Sales About the Role: We are looking for dynamic, field-oriented Sales Specialists/Executives who are ready to drive business growth in Retail and SME segments across India. This role is ideal for candidates with a strong background in direct sales and a passion for engaging customers in-person and closing deals. Key Responsibilities: Daily on-field engagement with potential clients to generate new business opportunities. Outreach through personal visits, cold calling, emails, and other field activities. Build and maintain strong relationships with new customers. Present tailored endpoint protection and network solutions. Achieve individual sales targets set for Retail & SME segments. Deliver excellent customer service and support throughout the sales cycle. Candidate Profile: Industry Background (Preferred): IT, Telecom, Broadband, Mobility SIM card sales/distribution Credit card sales/promotions B2B (Business-to-Business), B2C (Business-to-Customer) FMCG or any strong field sales experience Must-Have Requirements: BYOD (Bring Your Own Device) – Personal phone required (Company will provide SIM) Strong interpersonal and communication skills Target-driven and self-motivated Ability to work independently and manage field sales operations effectively What We Offer: Competitive salary package + performance bonus + incentives Daily allowances (TA/DA) Career growth opportunities across PAN India Supportive team and product training