we’re hiring: patient relationship officer Location: Gurgaon sector 49 Company: Open Mind Services Limited Experience: 1–2 years Industry: Healthcare Are you a calm, soft-spoken professional with a talent for building lasting relationships? We’re looking for a Patient Relationship Officer to be the voice of our organization and provide exceptional customer service in a healthcare setting. key responsibilities Handle inbound and outbound calls, emails, and chats Manage and convert sales queries effectively Provide detailed information on medical equipment and services Build strong relationships with existing customers Handle and resolve customer complaints within turnaround time Upsell relevant products and services where applicable Coordinate escalated cases with internal teams Collaborate effectively in a multicultural work environment skills and competencies required Excellent communication and interpersonal skills Proactive listening and problem-solving abilities Ability to handle pressure while maintaining service quality Strong understanding of customer relationship management qualifications and requirements Graduate in any discipline 1–2 years of experience in tele-calling or voice process Background in healthcare or medical industry preferred Female candidates preferred why join open mind services limited? We’re a purpose-driven organization focused on patient support and empathy-based service. Join us in making a difference. how to apply If this sounds like you, apply now or tag someone who may be a good fit.
Company Description Welcome to Open Mind Services Limited! At Open Mind, we provide innovative solutions to outsourcing challenges through our fully integrated centres across four regions. Our commitment to client-centric philosophy drives our focus on Helpdesk Management, Customer Care, and cutting-edge Patient Care solutions, including Telemedicine. Role Description This is a full-time on-site role as a Customer Service Manager located in Gurugram. The Customer Service Manager will oversee day-to-day customer service operations, ensure customer satisfaction, manage customer support teams, and utilize analytical skills to improve customer service efficiency. Responsible to handle a team of 6-8 agents managing end-to-end customer support across email, chat, social media, and legal channels. Team management and providing support training program. Addressing customer grievance related to delays and refund issues. Has experience of handling the escalations, disputes, and consumer cases with a focus on quick resolution and customer satisfaction. Monitoring quality with abandoned percentage as per industry standards. Maintaining the client along with customer satisfaction and agreed SLA. Oversaw social media sentiment, streamlined support processes, and collaborated with cross-functional teams to improve overall customer experience and success. Qualifications Customer Satisfaction and Customer Service Management skills Customer Support and Communication skills Analytical Skills Experience in managing customer service teams Strong organizational and problem-solving skills Ability to work in a fast-paced environment Bachelor’s degree in business administration or B. Com Contact Person – Reena – 8800600114 6 Days working Spaze i-tech park
Location: Gurgaon, Sec 51 Company Overview - At Resonate Designs, we craft architectural and interior solutions that blend innovation, functionality, and sustainability. Our visionary approach transforms spaces into experiences, ensuring every project resonates with our clients and enriches the communities we serve. Job Summary: We are seeking a talented and detail-oriented Project Architect with 2-4 years of experience in residential interior/exterior design. The ideal candidate should have a strong command of 2D drafting tools and a good understanding of residential layouts, working drawings, and design detailing. Key Responsibilities: • Develop accurate and detailed 2D drawings including floor plans, furniture layouts, electrical and plumbing layouts, ceiling plans, elevations, and sections. • Create presentation drawings and technical details for residential interior and architectural projects. • Coordinate with architects, interior designers, and site teams to ensure design accuracy. • Modify and update drawings as per client feedback and project requirements. • Ensure adherence to design standards, building codes, and project specifications. Requirements : • Bachelor's degree in architecture • 2-4 years of experience in 2D designing specifically for Luxury residential projects. • Proficiency in AutoCAD (mandatory); knowledge of Photoshop, SketchUp, or Revit is a plus. • Understanding of space planning, design standards, and building materials. • Attention to detail, strong communication skills, and ability to work under deadlines. • Candidates must know AutoCAD, SketchUp, or other relevant drafting tools to create precise technical drawings. Preferred Skills: • 2-4 years of experience in residential architecture and interior/exterior design. • Ability to manage multiple projects and meet deadlines efficiently • Ability to interpret architectural and interior design concepts into technical drawings. • Knowledge of local building codes and regulations. • Experience in handling various residential typologies (apartments, villas, etc.) • Basic understanding of material specifications and site coordination. • Ability to work independently and take initiative in design problem-solving. Work Location: SECTOR 51, GURGAON– 122018 Benefits: Professional Development Support – Training sessions, design workshops, and learning resources • Exposure to Live Residential Projects and on-site learning opportunities • Positive Work Environment with a collaborative design team • Growth Opportunities within the organization
Job Title: Customer Service Executive – E-commerce Location: Delhi Location Experience Required: 1 year+ Employment Type: Full-time Working Days: 6 days a week, rotational off Shift Timings: Rotational Job Summary: We are looking for a dedicated and customer-focused Customer Service Executive to join our e commerce team. The ideal candidate will have 6 months to 1 year of experience in customer service, preferably in the online retail industry. You will be responsible for handling customer queries, complaints, order tracking, and ensuring a seamless shopping experience for our customers. Key Responsibilities: • Respond to customer queries via phone, email, chat, and social media in a timely and professional manner. • Resolve product or service problems by clarifying customer complaints, determining the cause, and offering appropriate solutions. • Process orders, forms, applications, and requests accurately. • Coordinate with internal departments (logistics, warehouse, technical, etc.) for order fulfilment and issue resolution. • Follow up with customers to ensure their issues are resolved to satisfaction. • Maintain customer records by updating account information. • Handle return, refund, and exchange requests as per company policy. • Escalate unresolved issues to the appropriate team when necessary. • Provide feedback to the team to improve the overall customer experience. Requirements: • 1 year of experience in a customer service role (e-commerce experience preferred).• Excellent communication skills in English and [mention regional language if applicable]. • Strong interpersonal skills and a customer-first attitude. • Proficiency in using CRM tools, ticketing systems, and MS Office. • Ability to multitask and handle high-volume queries during peak periods. • Flexible to work in rotational shifts, weekends, and holidays if required. Preferred Qualifications: • Bachelor’s degree in any discipline. • Experience with e-commerce platforms or order management systems. What We Offer: • Competitive salary (18k to 23k) • Friendly and collaborative work environment • Training and development opportunities • Career growth in the fast-growing e-commerce industry