Job Title: Customer Support Associate (International Voice Process) Location: Liberty Tower, Airoli, Mumbai Shifts: Rotational Shifts (5 days a week) Weekends Off: 2 Rotational Offs Qualification: Undergraduates & Graduates with Excellent Communication Skills Job Description: We are looking for a Customer Support Associate to handle international voice process interactions. The ideal candidate should have excellent English communication skills and a strong commitment to long-term stability with the company. Responsibilities: Handle customer queries and provide effective solutions over calls. Maintain professionalism and ensure high-quality service. Follow company protocols to resolve customer concerns efficiently. Work in rotational shifts with a customer-centric approach. Requirements: Excellent English communication skills Ability to handle customer queries with patience and professionalism Willingness to work in rotational shifts Commitment to long-term stability with the company
Responsibilities: Manage full cycle recruitment from job posting to offer acceptance Source top talent through various channels Conduct interviews and schedule candidates Interested candidates can reach me out at +91- 8309065784
Job Title: Customer Support Associate (International Voice Process) Location: Airoli, Mumbai Shifts: Rotational Shifts (5 days a week) Weekends Off: 2 Rotational Offs Qualification: Undergraduates & Graduates with Excellent Communication Skills Job Description: We are looking for a Customer Support Associate to handle international voice process interactions. The ideal candidate should have excellent English communication skills and a strong commitment to long-term stability with the company. Responsibilities: Handle customer queries and provide effective solutions over calls. Maintain professionalism and ensure high-quality service. Follow company protocols to resolve customer concerns efficiently. Work in rotational shifts with a customer-centric approach. Requirements: Excellent English communication skills Ability to handle customer queries with patience and professionalism Willingness to work in rotational shifts Commitment to long-term stability with the company
JD for Customer Support Associate: Job Role / Designation Customer Support for Customer Service, Billing & Order Management process. Customer care representative: >1 year Sr. Customer care representative: >2 year Communication Excellent Communication skills who can speak with US natives Experience (Yrs) Minimum 1-2 years in customer onboarding, implementation, customer success, or a similar client-facing project management role where upsell & Cross Sell is a part of their Key KPI Experience Type (B2B/B2C) (B2B/B2C) preferred Role and Responsibilities Exceptional Customer Communication: Clear, empathetic, and professional written and verbal skills; ability to explain technical concepts simply. Strong Organizational & Process Management: Proven ability to manage multiple client engagements simultaneously with high attention to detail and adherence to structured processes. Proactive Problem Solving: Ability to anticipate issues, troubleshoot effectively, and drive resolutions independently. Tech Savvy & Quick Learner: Comfortable and proficient with CRM software, customer success platforms, and web-based business applications; ability to quickly master new tools and product features. Collaborative & Team Oriented: Experience working well with diverse internal and external stakeholders to achieve common goals. Results Driven with a Focus on Customer Outcomes: Motivated by helping customers achieve tangible success and meet define performance targets. Candidates should have experience managing offline work in a timely manner. This includes researching cases/orders and providing customers timely updates Candidates should have good listening, questioning, and call control techniques Candidate should have Upsell/Cross Sell as a part of their key KPI Office Location Hyderabad- Telangana Mode of Work (Onsite/WFH/Hybrid) Onsite Work from Office / (Hi Tech City HYD) Working Days 5 days per week. Rotational / split week off Industry Preference BPO Geography (Domestic/International) International Education UG drop / Any Graduate Should not be perusing regular / part time course Any course which affects the job is not to be sourced Must Have International voice process Shift Timings ( EU/Middle East//US/UK Shift) US process Night shift will be there, but agent should be ok with 24*7 / rotational shifts Process company (Client Name) Client name cannot be disclosed but it would be a US based Telecom Process Company Tech Mahindra BPS Ltd
Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their issues in a timely and professional manner. Provide accurate information about products/services to customers while addressing their concerns. Maintain records of all interactions with customers using CRM software (e.g., Salesforce). Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for call handling time, resolution rates, and quality metrics.
Responsibilities and Duties: Provide customer support via phone calls for international customers, in English languages. Resolving customer queries and requests. Manage customer expectations and ensure customer satisfaction. Document customer interactions for review and follow-up. Utilize computing and technical expertise to respond to customer inquiries. Regularly review customer feedback and take measures to improve customer service. Inform customers on the steps to follow to exploit services of the company. Job Brief: Handle customers problems, enquires, and complaints in a professional and timely manner. Provide support to customers in multiple languages via phone, email, or chat. Recognize and refer potential complaints that require support from supervisors. Ensure that customer queries are addressed in a timely and accurate manner. Regularly update customer database with accurate information. Qualification and Experience: Any Graduate Fresher. 12th pass with at least 6 months of experience in BPO (customer service). Shift and Allowances: 5 Days working, 2 days rotational week off- US rotational Graveyard shifts, split week off. 9.5 Hours shift (including 1 hr break). Both side cab service if address is covered in our transport boundary (500 INR Per Month from salary, 200 INR Professional Tax from salary) Age Limit 40 Yrs old max Login Window is 11:30PM TO 5:30AM During daylight saving, Normally 12:30AM to 6:30AM Offered CTC U1 Fresher 3LPA U1 Experience ( 6 mths to 17 mths) 4LPA U2 Experience ( 18 mths and above) 5 LPA If Interested candidates can directly connect me on 8309065784 or can DM (Whatsapp) me their updated cv.
Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their issues in a timely and professional manner. Provide accurate information about products/services to customers while addressing their concerns. Maintain records of all interactions with customers using CRM software (e.g., Salesforce). Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for call handling time, resolution rates, and quality metrics.
Key Responsibilities: * Handle customer queries via live chat professionally & promptly * Provide accurate product/service info to help customers decide * Maintain records in CRM system * Achieve targets on response time & customer satisfaction Interested candidates can directly connect me on 8309065784 or can revert me with your updated cv on whatsapp.