Job Title: Customer Support Associate (International Voice Process) Location: Liberty Tower, Airoli, Mumbai Shifts: Rotational Shifts (5 days a week) Weekends Off: 2 Rotational Offs Qualification: Undergraduates & Graduates with Excellent Communication Skills Job Description: We are looking for a Customer Support Associate to handle international voice process interactions. The ideal candidate should have excellent English communication skills and a strong commitment to long-term stability with the company. Responsibilities: Handle customer queries and provide effective solutions over calls. Maintain professionalism and ensure high-quality service. Follow company protocols to resolve customer concerns efficiently. Work in rotational shifts with a customer-centric approach. Requirements: Excellent English communication skills Ability to handle customer queries with patience and professionalism Willingness to work in rotational shifts Commitment to long-term stability with the company
Responsibilities: Manage full cycle recruitment from job posting to offer acceptance Source top talent through various channels Conduct interviews and schedule candidates Interested candidates can reach me out at +91- 8309065784
Job Title: Customer Support Associate (International Voice Process) Location: Airoli, Mumbai Shifts: Rotational Shifts (5 days a week) Weekends Off: 2 Rotational Offs Qualification: Undergraduates & Graduates with Excellent Communication Skills Job Description: We are looking for a Customer Support Associate to handle international voice process interactions. The ideal candidate should have excellent English communication skills and a strong commitment to long-term stability with the company. Responsibilities: Handle customer queries and provide effective solutions over calls. Maintain professionalism and ensure high-quality service. Follow company protocols to resolve customer concerns efficiently. Work in rotational shifts with a customer-centric approach. Requirements: Excellent English communication skills Ability to handle customer queries with patience and professionalism Willingness to work in rotational shifts Commitment to long-term stability with the company
JD for Customer Support Associate: Job Role / Designation Customer Support for Customer Service, Billing & Order Management process. Customer care representative: >1 year Sr. Customer care representative: >2 year Communication Excellent Communication skills who can speak with US natives Experience (Yrs) Minimum 1-2 years in customer onboarding, implementation, customer success, or a similar client-facing project management role where upsell & Cross Sell is a part of their Key KPI Experience Type (B2B/B2C) (B2B/B2C) preferred Role and Responsibilities Exceptional Customer Communication: Clear, empathetic, and professional written and verbal skills; ability to explain technical concepts simply. Strong Organizational & Process Management: Proven ability to manage multiple client engagements simultaneously with high attention to detail and adherence to structured processes. Proactive Problem Solving: Ability to anticipate issues, troubleshoot effectively, and drive resolutions independently. Tech Savvy & Quick Learner: Comfortable and proficient with CRM software, customer success platforms, and web-based business applications; ability to quickly master new tools and product features. Collaborative & Team Oriented: Experience working well with diverse internal and external stakeholders to achieve common goals. Results Driven with a Focus on Customer Outcomes: Motivated by helping customers achieve tangible success and meet define performance targets. Candidates should have experience managing offline work in a timely manner. This includes researching cases/orders and providing customers timely updates Candidates should have good listening, questioning, and call control techniques Candidate should have Upsell/Cross Sell as a part of their key KPI Office Location Hyderabad- Telangana Mode of Work (Onsite/WFH/Hybrid) Onsite Work from Office / (Hi Tech City HYD) Working Days 5 days per week. Rotational / split week off Industry Preference BPO Geography (Domestic/International) International Education UG drop / Any Graduate Should not be perusing regular / part time course Any course which affects the job is not to be sourced Must Have International voice process Shift Timings ( EU/Middle East//US/UK Shift) US process Night shift will be there, but agent should be ok with 24*7 / rotational shifts Process company (Client Name) Client name cannot be disclosed but it would be a US based Telecom Process Company Tech Mahindra BPS Ltd