Customer Support Executive

JD for Customer Support Associate:

• Exceptional Customer Communication: Clear, empathetic, and professional written and verbal skills; ability to explain technical concepts simply.
• Strong Organizational & Process Management: Proven ability to manage multiple client engagements simultaneously with high attention to detail and adherence to structured processes.
• Proactive Problem Solving: Ability to anticipate issues, troubleshoot effectively, and drive resolutions independently.
• Tech Savvy & Quick Learner: Comfortable and proficient with CRM software, customer success platforms, and web-based business applications; ability to quickly master new tools and product features.
• Collaborative & Team Oriented: Experience working well with diverse internal and external stakeholders to achieve common goals.
• Results Driven with a Focus on Customer Outcomes: Motivated by helping customers achieve tangible success and meet define performance targets.
• Candidates should have experience managing offline work in a timely manner. This includes researching cases/orders and providing customers timely updates
• Candidates should have good listening, questioning, and call control techniques
• Candidate should have Upsell/Cross Sell as a part of their key KPI

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